Lead Donor Center Technician

Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.

Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.

Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.

Provides appropriate feedback to ineligible donor candidates.

Ensures all donor screening information is complete and accurate prior to donation.

Ensures donor confidentiality.

Effectively communicates donor medical information to Medical Staff.

Establishes and maintains donor files in an organized and efficient manner.

Maintains accurate and thorough documentation of necessary records.

Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.

Disposes of all contaminated disposable equipment.

Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.

Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.

Cross trained and works in other areas to ensure efficient center operations.