Lead HR Shared Services Spec
Children's National Hospital
Summary
Lead and support a high-performing HR Shared Services team dedicated to delivering exceptional customer service and operational excellence. As the primary point of contact for HR transactional inquiries and HR system support, this role serves as a subject matter expert, ensuring timely resolution of employee and manager requests.
Job description
The HR Shared Services Lead drives process improvements, monitors transaction quality, provides team guidance and coaching, and partners with HRIS to enhance system functionality and service delivery. This position requires strong critical thinking, communication, leadership, and customer-focused problem-solving skills.
Technical
- Maintains a broad base of technical skills to diagnose and resolve HR Shared Services transactional issues while displaying excellent interpersonal skills.
- Reviews requests to ensure all required information is available to enter into the HR System of Record (SOR) in accordance with established policies and business processes.
- Monitors HR Shared Services inbox queue to ensure service level agreements are maintained.
- Conducts and reports audit results by measuring HRIS's accuracy.
- Collaborates with Payroll and HR Shared Services to resolve data integrity issues where necessary.
- Works with Cerner to resolve situations identified by the HR Shared Services Call Center personnel.
- Member of a cross functional Performance Management HR Coordinator team that researches, resolves, assists employees and managers with the Performance Management Process Cycles to include reporting metrics.
Data Management and Reporting
- Run reports and respond to data requests and create reports as needed; provide data analysis.
- Research data entry issues and respond appropriately to resolve.
- Ensure integrity and security of employee data.
Process Improvement
- Generates and validates canned and ad-hoc reports to help improve operational outcomes.
- Creates dashboards to organize, analyze and interpret data from the call center database that provide pertinent information to and answers questions from management.
- Assists HRIS Leadership with establishing and improving defined business processes to meet production and performance goals.
- Collaborates with HR seniors to research, collect and process information for projects.
- Creates suggestions for additional or changes to existing knowledge and process documents.
Lead and Guide
- Coach and mentor a high performing team to enable them to do their best work and support their development.
- Trains and mentors less experienced staff on processes and procedures.
- Provide guidance and serve as a resource and mentor to other HRSS Team members.
- Create a positive work environment that encourages others' ideas and opinions.
Requirements
- Bachelor's Degree or equivalent work experience
- 6 years related business experience
- HRIS Systems and HRSS call center experience
- Strong working knowledge of MS Office including Word, Excel, PowerPoint and Outlook
- Strong attention to details
- Strong communication, organizational and negotiation skills
- Ability to identify process changes and support the HRIS and HRSS Team
- Judgment, diplomacy, and collaboration skills
- Ability to independently research and respond to technical questions and issues
- Strong consulting skills and ability to work as a team leader and member
Benefits
- Medical, Dental & Vision
- Prescription Drug Coverage
- Infertility Services
- Transgender Health Services
- Paid Time Off
- Sick Leave
- Holidays
- 401(k) Plan
- Healthcare Spending Account
- Dependent Care Spending Account
- Life Insurance
- AD&D Insurance
- Long-Term Disability
- Tuition Assistance
- Fitness Resources
- Employee Assistance Program
- Commuter Benefits
Company overview
Children's National Hospital is a premier pediatric healthcare institution located in Washington, D.C., recognized as one of the top children's hospitals in the United States. Founded in 1870, it serves as the region's primary pediatric academic medical center, providing comprehensive care across all pediatric specialties. The hospital operates a 323-bed facility and offers advanced medical services including neonatal intensive care, pediatric surgery, oncology, cardiology, and neurology. As an academic medical center affiliated with the George Washington University School of Medicine and Health Sciences, Children's National is deeply involved in pediatric research, medical education, and clinical innovation. The institution is particularly renowned for its Sheikh Zayed Institute for Pediatric Surgical Innovation and its leadership in pediatric genomics and precision medicine. Children's National consistently ranks among the top pediatric hospitals nationally, with specialties in cancer, cardiology, neurology, and neonatology receiving particular recognition for excellence in patient care and outcomes.