Lead Intake Coordinator
UHS
Summary
Three Trails Behavioral Hospital is seeking a compassionate, organized, and experienced Lead Intake Coordinator to oversee the intake and admissions process while supporting patients, families, and referral sources. This leadership role is responsible for coordinating admissions, ensuring efficient patient flow, providing exceptional customer service, and guiding the intake team in delivering high-quality behavioral health services.
Job description
Essential Responsibilities
- Oversee daily admissions and assessment operations, ensuring timely patient access, clinical evaluations, crisis intervention, and appropriate level-of-care determinations.
- Supervise, coach, train, and support Admissions staff, assisting with hiring, scheduling, performance management, and professional development.
- Collaborate with physicians, nursing staff, referral sources, families, payers, and community partners to coordinate admissions and ensure continuity of care.
- Monitor departmental compliance with hospital policies, accreditation standards, patient rights requirements, and state and federal regulations.
- Assists with departmental communication to ensure everyone has the correct information.
- Ensure accurate completion of assessments, admissions documentation, authorizations, and communications with referral sources and external reviewers.
- Address patient, family, and referral concerns while promoting exceptional customer service and a positive admissions experience.
- Analyze admissions activity, census trends, quality indicators, and departmental performance to support operational efficiency and continuous improvement.
Qualifications
- Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri
- Or a Registered Nurse through the state of Missouri or with compact license
- Experience in behavioral health, assessments, crisis intervention, and admissions required
- Previous leadership, supervisory, or team lead experience preferred
- Strong customer service, communication, and organizational skills
- Ability to work in a fast-paced healthcare environment
Requirements
- Master's Degree in Social Work or Counseling with a LCSW, LMFT, or LPC through the state of Missouri
- Or a Registered Nurse through the state of Missouri or with compact license
- Experience in behavioral health, assessments, crisis intervention, and admissions required
- Previous leadership, supervisory, or team lead experience preferred
- Strong customer service, communication, and organizational skills
- Ability to work in a fast-paced healthcare environment
Benefits
- Paid Time Off
- Medical, Dental & Vision
- Prescription Drug Plan
- Employee Assistance Program
- 401(k) Matching
- Discounted Stock Plan
- Basic Life Insurance
- Supplemental Life Insurance
- Career Development Opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.