Lead Medical Assistant Medical Specialties
Mass General Brigham
Summary
The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Job description
Job Summary
The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Essential Functions
- Assists in complex office-based procedures and provides clinical oversight for quality control programs.
- Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
- Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
- Foster a positive and collaborative team environment, promoting teamwork and professional growth.
- Coordinate patient flow, ensuring timely and efficient delivery of care.
- Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
- Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
- Assists with competency assessment for other MAs and provides input on performance evaluations.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Licenses and Credentials: Certified Medical Assistant required. Basic Life Support [BLS Certification] preferred.
Experience: Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required.
Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.
Requirements
- High School Diploma or Equivalent required
- Certified Medical Assistant required
- Basic Life Support [BLS Certification] preferred
- 3-5 years experience as a medical assistant required
- Strong leadership and team management skills
- Comprehensive knowledge of medical terminology, procedures, and protocols
- Proficiency in electronic health record (EHR) systems and medical office software
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens
- Excellent interpersonal and communication skills, both written and verbal
- Attention to detail and strong organizational abilities
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment
- Knowledge of HIPAA and other privacy and security regulations
Benefits
- Comprehensive Benefits
- Career Advancement Opportunities
- Differentials
- Premiums
- Bonuses
- Recognition Programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.