Lead Medical Assistant / Nursing Administration Support

Essential Functions

• Provide high-level administrative and operational support to nursing staff, helping coordinate daily activities, patient needs, communications, and departmental workflow.
• Assist nursing staff with administrative tasks, including scheduling, patient communications, documentation, coordination with other departments, and follow-up activities.
• Serve as a resource to junior Medical Assistants by assisting with day-to-day questions, workflow responsibilities, and onboarding activities as appropriate.
• Act as a liaison between nursing staff, providers, patients, and other departments to facilitate timely communication, coordination, and resolution of patient-related concerns.
• Perform general office and administrative duties, including answering phones, managing correspondence, completing forms, coordinating appointments, processing information, and maintaining accurate records.
• Support patient flow and assist with rooming patients as needed, including preparing examination rooms and equipment for healthcare providers.
• When clinical support is needed, obtain and document patient information, including vital signs, height, weight, and other appropriate clinical information in the medical record.
• Provide patient education and reinforce provider instructions regarding treatments, medications, diets, procedures, and follow-up care, within the scope of the position and under appropriate clinical direction.
• Perform phlebotomy and collect blood, tissue, or other laboratory specimens when trained and competent to do so; properly identify, label, document, log, and prepare specimens for laboratory testing. Previous phlebotomy experience is strongly preferred.
• Maintain appropriate inventory of immunizations and monitor expiration dates.
• Administer immunizations, as applicable, when appropriately certified or when the employee meets established experience requirements and is working under the supervision of a qualified provider.
• Support departmental quality and safety initiatives, including adherence to patient identification requirements, hand hygiene, infection prevention practices, and other established clinical standards.
• Maintain a professional, patient-centered approach when interacting with patients and families, responding to questions and concerns and escalating clinical concerns to the appropriate nursing or provider staff.
• Perform other administrative and clinical support duties as assigned based on departmental needs, training, and competency.

Preferred Qualifications

• Previous experience providing administrative support in a healthcare or clinical environment.
• Prior phlebotomy experience and demonstrated competency in blood collection strongly preferred.
• Experience working with nurses, physicians, nurse practitioners, or other healthcare providers.
• Medical Assistant experience or relevant clinical training preferred.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a busy healthcare setting.
• Excellent verbal and written communication and customer service skills.
• Ability to work independently while collaborating effectively with nursing and clinical teams.
• Familiarity with electronic medical records and healthcare scheduling systems preferred.
• Knowledge of patient privacy, safety, infection prevention, and healthcare quality standards.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Certified Medical Assistant - Various Issuers required; Basic Life Support [BLS Certification] - Various Issuers preferred. Experience: Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required.

Knowledge, Skills and Abilities

• Strong leadership and team management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
• Excellent interpersonal and communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.