Lead Patient Access Rep

Job Summary

Greet and register any patient who presents themselves for hospital services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate signatures and consents. The Central Registration Lead will have the ability to assist in the oversight of the operation of the Central Registration area in support of Patient Access Leadership as needed but will notify leadership if the need arises.

Essential Functions

• Verifies demographic and financial information to ensure the accuracy of the patient's Medical Record and collects and accurately reports Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of picture ID (if available) and insurance cards.
• Responsible for coverage of registration areas until properly relieved.
• Communicates face-to-face and by way of phone with patients and patients' representatives as needed.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Assists the Supervisor with training new employees to ensure departmental policies/Lexington Medical Center policies are being followed.
• Provides input on critical elements to the Supervisor for the completion of each staff member's evaluation.
• Assist the Supervisor in scheduling and staffing needs, assist in reconciling end of day Cash Drawers and in keeping the Supervisor informed of any issues in the registration area.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings.

Duties & Responsibilities

• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers.
• Must attend departmental approved training sessions to maintain the position.
• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.
• Responsible for monitoring patient flow to ensure timely registrations.
• Demonstrates appropriate communication skills to all patients/patients' representatives and responds to all customers/patients requests/needs.
• Possesses the ability to appropriately prioritize and perform multiple tasks at one time, as well as modifying plans and approaches based on changing situations, needs and follows through to achieve final resolution.
• Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Must work closely with ED Department during disaster team drills and enactments.
• Must have intermediate business writing skills in order to produce original correspondence to internal and external customers.
• Can complete daily cash drawer reconciliation as needed by the supervisor.