Lead Service Support Representative
Thermo Fisher
Summary
Join our team as a Lead Service Support Representative at Thermo Fisher Scientific, where you'll coordinate essential laboratory services for scientific research. In this key role, you'll serve as the primary liaison between our customers, service vendors, and internal teams, ensuring effective delivery of critical laboratory support services. You'll manage work order processing, coordinate service scheduling, maintain accurate asset records, and implement improvement initiatives.
Job description
Requirements
- High School Diploma Required, 4+ years of experience in laboratory operations or customer service environment
- Strong proficiency in Microsoft Office suite, especially Excel and Outlook
- Experience with computerized maintenance management systems (CMMS)
- Demonstrated ability to manage multiple priorities and meet deadlines
- Excellence in customer service and relationship management
- Strong verbal and written communication skills
- Ability to work independently and proactively resolve issues
- Knowledge of laboratory equipment and operations preferred
- Physical ability to lift, push and pull up to 40 pounds
- Willingness to wear required PPE (lab coats, safety glasses, etc.)
- Ability to stand/walk for extended periods
- Strong attention to detail and data accuracy
- Experience with inventory management and asset tracking
- Commitment to safety protocols and regulatory compliance
- Demonstrated problem-solving abilities
- Ability to escort vendors and coordinate service activities
- Support company values of Integrity, Intensity, Innovation, and Involvement
Requirements
- High School Diploma Required
- 4+ years of experience in laboratory operations or customer service environment
- Strong proficiency in Microsoft Office suite, especially Excel and Outlook
- Experience with computerized maintenance management systems (CMMS)
- Demonstrated ability to manage multiple priorities and meet deadlines
- Excellence in customer service and relationship management
- Strong verbal and written communication skills
- Ability to work independently and proactively resolve issues
- Knowledge of laboratory equipment and operations preferred
- Physical ability to lift, push and pull up to 40 pounds
- Willingness to wear required PPE (lab coats, safety glasses, etc.)
- Ability to stand/walk for extended periods
- Strong attention to detail and data accuracy
- Experience with inventory management and asset tracking
- Commitment to safety protocols and regulatory compliance
- Demonstrated problem-solving abilities
- Ability to escort vendors and coordinate service activities
Benefits
- Medical, Dental & Vision
- Health Incentive Programs
- Employee Assistance Program
- Family Support Programs
- Commuter Benefits
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Accident Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
Company overview
Thermo Fisher Scientific is a global leader in serving science, with annual revenue of approximately $40 billion. The company provides a comprehensive portfolio of analytical instruments, equipment, reagents and consumables, software, and services for research, analysis, discovery, and diagnostics. Their mission is to enable customers to make the world healthier, cleaner, and safer by accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, and increasing laboratory productivity. Thermo Fisher serves pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions, and government agencies worldwide. The company operates through four business segments: Life Sciences Solutions, Analytical Instruments, Specialty Diagnostics, and Laboratory Products and Services.