Summary

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives, and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy.

Job description

About the role

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives, and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy.

Responsibilities

Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as products and team evolve and adapting the program based on new-hire feedback and outcomes
Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
Co-own internal knowledge management strategy, ensuring the team can efficiently access and contribute to shared expertise
Build feedback loops to understand where the team needs additional support or training

You might be a good fit if you

Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams
Are proactive and solutions-oriented, with excellent program management abilities
Are comfortable joining a small, growing team early, building on existing programs and helping shape how the function operates
Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities
Have a passion for AI technology and helping others build their expertise

Strong candidates may also have

Background in instructional design or adult learning principles
Experience scaling or evolving onboarding or L&D programs as a team grows
Experience with support or customer-facing teams specifically

Requirements

4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
Data-driven approach using metrics and insights to improve programs and measure training effectiveness
Strong communication skills with ability to distill complex technical concepts into engaging learning experiences
Cross-functional collaboration with Product, Engineering, and Support teams
Proactive and solutions-oriented with excellent program management abilities
Comfortable joining a small, growing team early
Ability to thrive in a fast-paced environment and adapt quickly
Passion for AI technology
Bachelor's degree or equivalent combination of education, training, and/or experience

Benefits

Competitive compensation
Equity donation matching
Generous vacation
Parental leave
Flexible working hours

Company overview

Anthropic is a leading artificial intelligence research company founded in 2021 and headquartered in San Francisco, California. The company specializes in developing safe, reliable, interpretable, and steerable AI systems with a strong emphasis on AI safety and ethical development. Anthropic's flagship product is Claude, an advanced AI assistant capable of handling complex tasks at any scale, which has gained significant traction in enterprise applications. The company was founded by former OpenAI executives Dario Amodei (CEO) and Daniela Amodei (President), bringing extensive experience in AI research and safety. Anthropic's research interests span multiple areas including natural language processing, human feedback systems, scaling laws, reinforcement learning, code generation, and AI interpretability. With a valuation reaching $18.4 billion and significant funding rounds, Anthropic has established itself as a major player in the competitive AI landscape, focusing on providing trustworthy AI solutions for enterprise clients while advancing the frontier of AI safety research.