Leave and Accommodation Advisor
ComPsych Corporation
Summary
The Leave and Accommodation Advisor is a manager-level role responsible for delivering operational excellence and a high-quality partner experience across an assigned book of business within ComPsych's partner operations. Reporting to the Director of Absence Partner Operations, the Advisor serves as the primary operational point of contact for Human Resources (HR) partners on leave and accommodation matters, owning the meeting cadence, surfacing insights from claims and case data, and ensuring partners can interpret outcomes and act with confidence.
Job description
About the Role
The Leave and Accommodation Advisor is a manager-level role responsible for delivering operational excellence and a high-quality partner experience across an assigned book of business within ComPsych's partner operations. Reporting to the Director of Absence Partner Operations, the Advisor serves as the primary operational point of contact for Human Resources (HR) partners on leave and accommodation matters, owning the meeting cadence, surfacing insights from claims and case data, and ensuring partners can interpret outcomes and act with confidence.
Partner & Client Relationship Management
- Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
- Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
- Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
- Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
- Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value.
Operational Excellence
- Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
- Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
- Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
- Prioritize and organize daily responsibilities to meet all deadlines across a high-volume book of business.
- Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.
Subject Matter Expertise & Partner Enablement
- Serve as the subject-matter expert on ComPsych operational leave and accommodation processes, including the Family and Medical Leave Act (FMLA), state leave laws, and the Americans with Disabilities Act (ADA) interactive and accommodation process.
- Maintain current knowledge of client-specific custom plan provisions, leave policies, and eligibility rules to provide accurate, consistent guidance.
- Understand how leave and accommodation actions, approvals, denials, return-to-work (RTW) dates, extensions, appeals, and accommodation determinations translate into downstream data and appear on partner-facing feeds and reports.
- Act as the partner's guide to interpreting feed and report data, helping HR partners understand what each data point means and how to act on it.
- Mentor and guide specialists and operational team members, sharing expertise to raise consistency and quality across the team.
Continuous Improvement & Transformation
- Identify patterns, anomalies, and emerging trends within leave and accommodation data, and proactively surface insights to partners and internal stakeholders.
- Recommend training opportunities and process updates to the operations team to improve quality and consistency.
- Contribute ideas that simplify workflows, reduce manual effort, and improve service outcomes.
- Champion a culture of continuous improvement and customer-centricity.
AI & Intelligent Operations
- Apply data, predictive insights, and emerging AI capabilities to anticipate partner needs, surface risk earlier, and resolve issues before they become escalations.
- Identify opportunities where AI and automation can improve leave and accommodation workflows and contribute to operational redesign efforts led by the Senior Manager.
- Share lessons learned to help scale effective AI-enabled practices across partner operations.
Governance & Compliance
- Ensure operational adherence to all regulatory, contractual, and organizational requirements.
- Maintain accurate documentation and follow controls, policies, and procedures that support quality, compliance, and risk management.
- Support audit readiness efforts and address compliance-related concerns proactively.
- Demonstrate respect, sensitivity, confidentiality, and professionalism in all partner and colleague interactions.
Requirements
- Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field
- Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics
- Strong knowledge of leave and accommodation practices, including FMLA, ADA, and state leave laws
- Ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs
- Excellent written, verbal, presentation, and stakeholder-management skills
- Strong analytical, problem-solving, organizational, and multi-tasking skills with exceptional attention to detail
- Proficient in the Microsoft Office Suite
- Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Benefits
- Paid Time Off (PTO)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with match
- Employee Assistance Program
- Wellness program
Company overview
ComPsych Corporation is the worldwide leader in organizational mental health, well-being, and absence management services, founded in 1984 and headquartered in Chicago, Illinois. As the pioneer in employee assistance programs (EAPs), the company provides comprehensive behavioral health, work-life, wellness, and crisis intervention services to organizations globally. ComPsych serves over 75,000 customers worldwide, including 40% of Fortune 500 companies, touching more than 160 million lives across 200 countries. The company's flagship offerings include GuidanceResources® for mental health and well-being programs and AbsenceResources® for leave management solutions. With approximately 1,200 employees, ComPsych combines advanced technology with clinical expertise to deliver personalized, culturally responsive care through a global network of providers. The company maintains numerous accreditations including SOC 2 Type 2, URAC Health Network accreditation, and compliance with HIPAA, GDPR, and other regulatory standards, demonstrating its commitment to quality, privacy, and security in workplace mental health services.