Legal/OEC AI Technology Manager
Abbott
Summary
The Legal/OEC AI Technology Manager is responsible for the implementation, administration, and support of generative AI and related technologies across Abbott Legal and OEC. Working with end users, Legal and OEC stakeholders, Business Technology Services (BTS), and technology providers, the role ensures solutions are successfully deployed, supported, and optimized throughout their lifecycle. The position manages day-to-day AI technology operations, including platform administration, user support, integrations, agent and workflow development, testing, training, documentation, and adoption. The manager leads a small support team and partners with business and technical stakeholders to move approved capabilities into production and deliver measurable business value.
Job description
Key Responsibilities
- Lead execution of the Legal and OEC AI roadmap by partnering with stakeholders and BTS to define requirements, deploy approved solutions, and deliver measurable business outcomes.
- Coordinate the evaluation, selection, and onboarding of AI solutions, including managing required documentation and cross-functional reviews with privacy, cybersecurity, information governance, and other key stakeholders.
- Administer and support Legal and OEC AI platforms, including access, configuration, integrations, permissions, testing, maintenance, issue resolution, vendor coordination, and user resources.
- Build, test, document, and maintain AI agents, assistants, prompts, and automated workflows for approved Legal and OEC processes.
- Drive adoption through training, communications, user support, and AI best practices. Monitor utilization, adoption, and value realization, and provide leadership updates.
- Establish and maintain reporting on AI adoption, utilization, business outcomes, and return on investment. Develop dashboards and metrics to support leadership decision-making and prioritization.
- Assess Legal and OEC business processes to identify AI opportunities and advise on implementation considerations and risks.
- Partner with Legal and OEC teams to improve knowledge management, document organization, and content readiness to maximize AI effectiveness and business value.
- Monitor industry trends, emerging technologies, and vendor roadmaps to identify opportunities aligned with organizational priorities.
- Lead and develop the team supporting Legal and OEC AI operations.
Key Skills
- Experience administering and supporting enterprise SaaS, licensed data services, AI, or legal technology platforms.
- Practical experience with generative AI technologies, large language models, agent and assistant configuration, prompt design, and AI-enabled workflows.
- Ability to analyze business processes, identify automation opportunities, and redesign workflows to improve efficiency and user experience.
- Understanding of system integration concepts, including APIs, data connectivity, and emerging interoperability standards.
- Familiarity with identity, authentication, and access management concepts, including SSO.
- Experience supporting technology governance, risk management, compliance reviews, or enterprise approval processes.
- Strong execution, project management, and problem-solving skills, with the ability to lead cross-functional initiatives and manage stakeholders effectively.
- Excellent communication, presentation, and writing skills, with the ability to translate technical concepts into practical guidance for business audiences.
Qualifications Required
- Bachelor's degree in Legal Studies, Information Systems, Computer Science, or related field.
- 8+ years of experience in legal operations, legal technology, digital transformation, technical support, program management, or related discipline.
- Experience implementing, configuring, integrating, or supporting enterprise technology solutions, including AI, workflow automation, knowledge management, or related technologies.
- Experience leading technology implementation, adoption, training, and business process improvement initiatives.
- Demonstrated ability to manage multiple projects and stakeholders in a complex, matrixed environment.
Qualifications Preferred
- Experience working in a corporate legal department, law firm, or regulated industry environment.
- Experience supporting legal AI and legal technology platforms, including matter management, eBilling, contract lifecycle management, knowledge management, document management, or legal research solutions.
- Experience with Microsoft 365 Copilot, Copilot Studio, Power Platform, AI agents, workflow automation tools, or comparable enterprise AI platforms.
- People leadership experience, including managing and developing direct reports.
Requirements
- Bachelor's degree in Legal Studies, Information Systems, Computer Science, or related field.
- 8+ years of experience in legal operations, legal technology, digital transformation, technical support, program management, or related discipline.
- Experience implementing, configuring, integrating, or supporting enterprise technology solutions, including AI, workflow automation, knowledge management, or related technologies.
- Experience leading technology implementation, adoption, training, and business process improvement initiatives.
- Demonstrated ability to manage multiple projects and stakeholders in a complex, matrixed environment.
- Experience administering and supporting enterprise SaaS, licensed data services, AI, or legal technology platforms.
- Practical experience with generative AI technologies, large language models, agent and assistant configuration, prompt design, and AI-enabled workflows.
- Ability to analyze business processes, identify automation opportunities, and redesign workflows to improve efficiency and user experience.
- Understanding of system integration concepts, including APIs, data connectivity, and emerging interoperability standards.
- Familiarity with identity, authentication, and access management concepts, including SSO.
- Experience supporting technology governance, risk management, compliance reviews, or enterprise approval processes.
- Strong execution, project management, and problem-solving skills, with the ability to lead cross-functional initiatives and manage stakeholders effectively.
- Excellent communication, presentation, and writing skills, with the ability to translate technical concepts into practical guidance for business audiences.
Benefits
- Medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- Education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.