Liaison - Patient Tray Meal Delivery - Full Time - Days
Wellstar Health System
Summary
The liaison position reports directly to food and nutrition management. Key responsibilities include entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner.
Job description
Core Responsibilities and Essential Functions
Ensures the Safety of Patients and Team Members
- Washes hands frequently and appropriately wears gloves; performs hand hygiene upon entering and exiting patient rooms
- Follows infection prevention practices and reports potential risks
- Maintains all work areas in a clean and organized manner
- Delivers patient trays and verifies patient identity using two patient identifiers
- Verifies menu selections are accurate and compliant with diet order; seeks approval or clarification of diet compliancy
- Escalates food allergy and diet consistency concerns to leadership and/or clinical dietitian
- Promptly reports adverse food reactions and outside food consumption by patients
- Monitors and records food and/or equipment temperatures; corrects/escalates out of range occurrences
- Stores food and/or supplies using proper labeling, dating and rotation methods
- Operates equipment according to safety guidelines and escalates unsafe conditions
- Uses IT equipment appropriately and protects confidential information
Ensures Positive Service Outcomes
- Follows department work schedule including weekends and holidays
- Sets up, maintains, and breaks down workstation according to area requirements
- Follows written and verbal instructions with accuracy and attention to detail
- Completes area checklists and forms as assigned
- Operates and cares for equipment according to guidelines
- Remains flexible to support other team members
- Assists patients with menu selections including food preferences, allergies and diet information
- Enters menu selections in the nutrition service software accurately and timely
- Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys
- Delivers meals meeting cultural, spiritual, ethnic and age-specific considerations
- Obtains additional items for patient meal trays as appropriate with diet order
- Retrieves dirty trays from patient rooms and assists with soiled meal tray carts
- Prepares and delivers snacks to various units
- Performs department duties including dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up
- Intervenes and resolves customer service issues; escalates concerns to supervisor
Engages in Efforts to Create a World Class Work Environment
- Follows work area uniform specifications
- Collaborates with team members and leadership to meet department and hospital goals
- Communicates in a respectful, clear and concise manner
- Respects the cultural traditions of team members and customers
- Maintains competency in nutrition service software
Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.
Requirements
- High School Diploma or GED preferred
- Hospital food service experience preferred
- Customer service experience preferred
- Outstanding interpersonal skills
- Basic knowledge of modified diets
- Adequate phone skills for interacting with internal and external customers
- Ability to communicate and understand English both written and orally
- Ability to maintain a positive attitude in all customer/patient interactions
Company overview
Wellstar Health System is one of Georgia's largest and most comprehensive integrated healthcare systems, founded in 1993 and headquartered in Marietta, Georgia. As a non-profit health system, Wellstar operates with a mission to enhance the health and well-being of every person it serves through its PeopleCare approach. The system employs approximately 29,469 to 33,000 team members across multiple hospitals, health parks, medical offices, outpatient centers, pediatric centers, nursing facilities, and hospice and home care services. Wellstar is nationally recognized for operating Georgia's largest integrated trauma network and features the second-largest Emergency Department in the United States. The organization provides more than $1 billion annually in charity care and community programs, demonstrating its commitment to community health. Wellstar has earned numerous accolades including recognition on Fortune's 100 Best Companies to Work For, Best Workplaces in Health Care, and PEOPLE Companies that Care lists. The system embraces innovation through its venture firm Catalyst by Wellstar, which nurtures early-stage healthcare companies, and maintains academic partnerships with institutions like the Medical College of Georgia for caregiver training. With specialties spanning cardiovascular care, oncology, women's health, pediatrics, musculoskeletal services, and numerous other medical disciplines, Wellstar delivers comprehensive healthcare across all stages of life.