Licensed Practical Nurse - Triage
American Oncology Network
Summary
Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient's problem and/or condition and resolves the problem or direct calls to appropriate person.
Job description
Job Description Summary
Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient's problem and/or condition and resolves the problem or direct calls to appropriate person.
Primary Job Duties & Responsibilities
- Answers and/or reviews phone calls from patients, caregivers, and outside entities and uses nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
- Reviews patient chart for possible adverse events related to treatment prior to discussing with the provider.
- Discusses with physician and/or nurse practitioner the steps necessary to ensure proper patient care.
- Discusses with the provider any abnormal labs or tests presented by other staff members so appropriate action regarding further orders can be carried out and charted.
- Contacts emergency room when a patient is directed there, gives explanation, diagnosis, and a phone number where provider can be contacted.
- Handles prescription refill requests according to Company procedure.
- Works at any Company location to help meet business needs on an as needed basis.
- Works overtime when given sufficient notice.
- Complies with all federal and state laws and regulations pertaining to patient privacy, patient's rights, personnel law, safety, labor, and employment law.
- Adheres to Company and departmental policies and procedures, including IT policies and Disaster Plan.
- Performs other duties and projects as assigned.
Job Qualifications and Requirements
Education: High school education required; LPN Program Graduate.
Certifications/Licenses: Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state license; must have CPR and BLS certifications.
Previous Experience: 1-2 years of experience with hematology/oncology patients in a clinic or hospital.
Core Capabilities
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills; detail oriented with ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to work with sensitive and confidential material.
- Communication Skills: Good command of the English language; effective oral, written, and presentation communication; active listener; provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus; ability to build engaging culture of quality, performance effectiveness and operational excellence.
- Self-Management: Effectively manages own time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands.
- Computer Skills: Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required.
Travel: <25%. Standard Core Workdays/Hours: Monday to Friday 8:30 AM – 5:00 PM.
Requirements
- High school education required
- LPN Program Graduate
- Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state license
- CPR and BLS certifications
- 1-2 years of experience with hematology/oncology patients in a clinic or hospital
- Critical thinking, problem solving, analysis, decision-making, planning, time management and organizational skills
- Detail oriented with ability to exercise independent judgment
- Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
- Good command of the English language
- Effective communication skills (oral, written, presentation)
- Strong customer focus
- Self-motivated and able to work independently with limited supervision
- Ability to work in a fast-paced, multi-site environment
- Proficiency in MS Office Word, Excel, PowerPoint, and Outlook required
Company overview
American Oncology Network (AON) is one of the nation's fastest-growing networks of community oncology practices, founded in 2018 with headquarters in Fort Myers, Florida. As a physician-led alliance, AON partners with independent oncology practices across the United States to ensure the long-term viability of community-based cancer care. The network represents over 290 providers practicing across 21 states, serving more than 400,000 patients annually through more than 110 clinic locations. AON's innovative model provides comprehensive support services including centralized administrative functions, revenue cycle management, IT infrastructure, and access to ancillary services such as clinical laboratories, pathology, and specialty pharmacy operations. The organization focuses on value-based care delivery, participating in programs like the Enhancing Oncology Model to improve patient outcomes while reducing costs. AON enables community oncologists to maintain practice autonomy while benefiting from economies of scale, advanced clinical resources, and practice management expertise. The network has demonstrated strong growth, reporting $2 billion in annual revenue and expanding access to cutting-edge treatments like bispecific T-cell engager therapies across its national footprint.