Line Cook
Mass General Brigham
Summary
Under the general supervision of the Executive Chef and Food Service Supervisor, the Cook is responsible for the preparation, presentation, and service of quality food for patients, staff, visitors, and community guests. This role supports daily food production while ensuring compliance with food safety, sanitation, recipe standards, and customer service expectations.
Job description
Essential Functions
- Attend production meetings, department meetings, training sessions, and in-services as assigned.
- Provide excellent customer service by anticipating needs and resolving concerns in a timely and professional manner.
- Comply with departmental policies, HACCP guidelines, and all regulatory standards for food handling, preparation, and service.
- Adjust food production levels based on patient census and retail volume.
- Utilize batch cooking methods to maintain food quality and freshness.
- Ensure compliance with recipes, portion standards, and therapeutic diet requirements.
- Prepare daily menu items, specials, and catering orders as assigned.
- Maintain cleanliness and organization of kitchen preparation and cooking areas.
- Clean and sanitize all food service equipment, including grills, ovens, fryers, slicers, mixers, blenders, steamers, kettles, refrigeration units, utility carts, and other kitchen equipment.
- Stock and replenish workstations following meal service.
- Communicate product shortages, equipment concerns, and operational issues to leadership.
- Support departmental goals focused on quality, efficiency, and customer satisfaction.
- Demonstrate responsible stewardship of food, supplies, labor, and resources.
- Adjust work assignments and schedules as needed to meet operational needs.
Qualifications
- High School Diploma or GED preferred.
- Relevant work experience may be considered in lieu of formal education.
- Previous food preparation, food handling, grill cook, or commercial kitchen experience preferred.
- ServSafe Food Handler Certification preferred.
Knowledge, Skills & Abilities
- Demonstrates commitment to organizational customer service standards and the I C.A.R.E. philosophy.
- Ability to read, understand, and follow menus, recipes, and written instructions in English.
- Ability to communicate effectively in English with team members and other departments.
- Working knowledge of food safety, sanitation, and HACCP principles.
- Strong knife skills and proficiency in food preparation techniques.
- Ability to safely operate commercial kitchen equipment, including grills, fryers, ovens, slicers, mixers, steamers, kettles, tilt skillets, steam tables, and other food service equipment.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to exercise sound judgment and work independently.
- Ability to accurately follow detailed recipes and preparation instructions.
- Capable of managing multiple priorities while maintaining food quality and service standards.
- Ability to efficiently handle high-volume meal service and patient dining requests within established service timelines.
Requirements
- High School Diploma or GED preferred
- Previous food preparation, food handling, grill cook, or commercial kitchen experience preferred
- ServSafe Food Handler Certification preferred
- Ability to read, understand, and follow menus, recipes, and written instructions in English
- Ability to communicate effectively in English
- Working knowledge of food safety, sanitation, and HACCP principles
- Strong knife skills and proficiency in food preparation techniques
- Ability to safely operate commercial kitchen equipment
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Ability to exercise sound judgment and work independently
- Ability to accurately follow detailed recipes and preparation instructions
- Capable of managing multiple priorities while maintaining food quality and service standards
- Ability to efficiently handle high-volume meal service and patient dining requests within established service timelines
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.