Linkage to Care Coordinator

Job Summary

The Linkage to Care (LTC) Coordinator will specialize in Black gender and sexually diverse populations and services as it relates to STIs, HIV and general wellness and services. The candidate will be responsible for conducting STI and HIV testing and linkage to care services and will hold a caseload that is assigned through internal referrals from our testing and research projects. This candidate will be responsible for managing retention in care for their caseload and following the fidelity monitoring protocols in data collection and documentation. They are expected to actively pursue required knowledge and skills for professional development, stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration. This position is grant funded.

Responsibilities

• Support drop in and outreach-based STI and HIV testing services, including phlebotomy; HIV notification, linkage to care services for treatment and PrEP services, and STI treatment notification and linkage to care.
• Properly document all testing encounters; this includes: consent for testing, releases of information, screening for 'risk factors,' HIV pre and post-test counseling.
• Pre-screen individuals for research projects that are connected to a testing encounter as well as pre-screen for supportive service needs that clients may have.
• Support outreach projects, ballroom-focused outreach projects, and club-focused outreach projects.
• Calling community members and conducting resource counseling, completing all related documentation and notes, and researching appropriate and individualized resources for community members, specifically resources for people of color and those who identify as LGBQ and TGNC.
• Work with community members over the phone or in person.
• Assist with day to day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment and will conduct assessments and safety plans for community members in distress.
• Provide tailored linkage and retention in care services to clients tested at the Village and through outreach events.
• Support for evenings and weekend events where supportive services is requested.
• Assists with and performs various administrative and operational tasks as assigned under direct supervision.
• Supports quality assurance reviews conducted by study sponsors, federal agencies, or specially designated review groups.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Preferred Qualifications

Education: Bachelor's or Advanced degree in a relevant field. Experience: Experience working with and/or providing care to LGBT populations, Black and Latino community members. Experience with HIV/STI treatment and/or prevention. Technical Skills or Knowledge: Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word. Perform phlebotomy or a willingness to be trained in phlebotomy.

Preferred Competencies

• Demonstrated effective leadership and teaching skills.
• Strong organizational skills.
• Strong knowledge of program subject matter.
• Strong interpersonal skills to work both independently and as part of a team.
• Flexibility.
• Creativity.
• Manage stressful situations.
• Maintain confidentiality.
• Work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills and strong analytical skills.
• Proficiency in both qualitative and quantitative research.

Working Conditions

• Direct patient or community member contact.
• Exposure to human blood, human blood components, and/or products made from human blood.
• Exposure to infectious material.
• Work evenings and weekends as needed.