Logistics Warehouse Operations Lead

Key Responsibilities

Daily Operational Management

• Oversee inbound, storage, picking, packing, and outbound operations handled by the 3PL.
• Ensure SLAs such as order accuracy, cycle time, and on-time delivery are consistently achieved.

Performance & KPI Management

• Track and manage core KPIs: Inbound (D2S), order fulfilment (CRDD, on time), DEFOA DDPM, inventory accuracy, outbound claim NCM, and warehouse operation throughput/productivity.
• Conduct regular business reviews and performance scorecard assessments with the 3PL.

Cost & Productivity Optimization

• Partner with 3PL leadership to drive labour productivity and space utilization improvements.
• Identify cost-reduction opportunities without compromising service levels.

Process, Technology & Continuous Improvement

• Support implementation and optimization of warehouse systems (WMS, automation, robotics as applicable).
• Champion Lean/Six Sigma initiatives to enhance efficiency and reduce waste.

Safety, Compliance & Audit Readiness

• Ensure the 3PL meets all EHS, regulatory, and quality standards.
• Drive a strong safety culture and maintain readiness for internal/external audits with zero non-compliance.

Cross-Functional Collaboration

• Work closely with Transportation, OM, Planning/Procurement/Manufacturing to ensure seamless end-to-end workflow.
• Serve as the liaison between internal teams and the 3PL.

3PL Relationship Management

• Act as the day-to-day operational contact point for the 3PL partner.
• Manage escalations, align on operational goals, and ensure contractual obligations are fulfilled.

Program Management for 2810

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes. May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT. This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion. Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement. Recommends schedule changes, cost adjustments, resource additions or scope changes. Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business.