LPN / Clinic Secretary
Rogers Behavioral Health
Summary
The Clinical Support Coordinator and LPN serves as both a clinical and administrative resource within the outpatient clinic. This position is responsible for coordinating patient access and clinic operations while performing nursing functions within the scope of Licensed Practical Nurse licensure. The role provides frontline patient support, scheduling and registration services, medication and treatment coordination, and assists providers in delivering safe, effective patient care.
Job description
Patient Access and Clinic Operations
- Serve as the primary point of contact for patients, families, and visitors.
- Answer telephones and provide information regarding Rogers programs and services.
- Register, schedule, and check patients in and out of appointments.
- Verify patient demographics, insurance coverage, guarantor information, and required consents.
- Coordinate referrals, patient transfers, and follow up appointments.
- Maintain clinic supplies and coordinate ordering as necessary.
- Maintain medical records and ensure accurate placement of documentation within the electronic health record.
- Complete operational reports, metrics, and assigned administrative projects.
- Respond to crisis intervention and emergencies.
Clinical Support Responsibilities
- Collect and document patient information, including admission and discharge related information.
- Observe and report changes in patient condition and communicate concerns to the treatment team.
- Participate in patient assessments, treatment planning, and care coordination under the direction of a Registered Nurse, physician, or other authorized provider.
- Obtain and process physician orders and medication reconciliation activities as permitted by licensure and policy.
- Administer medications and monitor for therapeutic and adverse effects consistent with state regulations and organizational policy.
- Educate patients regarding medications, treatments, and clinic processes.
- Facilitate communication between patients, providers, pharmacies, insurers, and external agencies.
- Maintain patient confidentiality and advocate for patient rights.
- Assist in responding to patient concerns and escalating urgent clinical issues appropriately.
Professional Responsibilities
- Maintain compliance with hospital, nursing, infection prevention, employee health, and regulatory requirements.
- Participate in ongoing education and competency development activities.
- Demonstrate positive communication, professionalism, and customer service with patients, families, providers, and coworkers.
- Participate in departmental improvement initiatives and assigned projects.
Requirements
- Current Licensed Practical Nurse license in good standing required.
- High school diploma required.
- CPR certification required.
- Crisis prevention/intervention training required.
- Outpatient, behavioral health, or medical office experience preferred.
- Electronic health record experience preferred.
Benefits
- Health, Dental & Vision Insurance
- 401(k) Retirement Plan
- Employee Share Program
- Life/Disability Insurance
- Flex Spending Accounts
- Tuition Reimbursement
- Health and Wellness Program
- Employee Assistance Program (EAP)
Company overview
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care with over a century of experience in the mental health field. Founded in 1907 and headquartered in Oconomowoc, Wisconsin, the organization operates a growing network of treatment facilities across the United States. Rogers specializes in evidence-based treatment for children, teens, and adults with a comprehensive range of mental health conditions including OCD and anxiety disorders, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. The organization employs over 200 medical professionals, including more than 100 board-certified psychiatrists and psychologists, who collaborate with behavioral specialists, nurses, therapists, and dietitians to provide individualized care. Rogers is distinguished by its measurement-based care approach and clinical outcomes research, operating a dedicated Research Center that advances treatment methodologies through genetics studies, pharmacogenomics, and innovative therapeutic interventions. The organization offers multiple levels of care including inpatient, residential, day treatment, and intensive outpatient programs, maintaining a strong commitment to trauma-informed, patient-centered treatment across all its nationwide locations.