LPN Nephrology Access & Care Coordination Support Specialist
MUSC Health
Summary
The Licensed Practical Nurse (LPN) provides administrative support for nephrology access and operational workflows, including service coordination, authorization processing, dialysis transition logistics, scheduling, documentation, and communication activities under established procedures. This is a non-clinical administrative role that supports providers, nurses, patients, dialysis facilities, pharmacies, and community partners by facilitating timely completion of operational tasks; it does not include direct patient care, clinical assessment, clinical education, triage, or treatment decisions.
Job description
Job Duties
20% - Dialysis Transition Support: Assist with scheduling and coordination activities related to dialysis initiation, modality changes, and transfers between dialysis facilities. Maintain administrative tracking of dialysis access documentation, scheduling requirements, and assigned follow-up tasks associated with transition workflows. Track referrals, appointments, documentation, and required records associated with dialysis transition activities. Facilitate communication among providers, dialysis centers, hospitals, transplant programs, and patients as directed by the care team. Distribute provider-approved informational materials and respond to non-clinical administrative questions related to transition workflows. Route all symptom reports, clinical questions, and care-plan inquiries to the appropriate RN, APP, or physician without assessment or clinical advice.
20% - Prior Authorization and Medication Access: Initiate, process, monitor, and document prior authorizations for medications, procedures, infusions, diagnostic testing, and specialty treatments. Coordinate with insurance companies, specialty pharmacies, manufacturers, and patient assistance programs to obtain required approvals and documentation. Track authorization status and communicate administrative updates to designated team members. Provide administrative information about medication access resources and route all medication-related clinical questions to the RN, APP, pharmacist, or physician.
20% - Administrative Navigation and Resource Coordination: Receive, document, and route reported administrative barriers affecting access to services, including transportation, medication affordability, and financial concerns, following established workflows. Connect patients with social workers, care managers, financial counselors, transportation resources, and community services as directed. Monitor completion of referrals and support-service requests. Document communications, referrals, and follow-up outcomes within the electronic medical record. Distribute provider-approved informational materials related to chronic kidney disease services, dialysis options, transplant evaluation processes, and treatment preparation without providing clinical instruction or counseling.
20% - EMR Communication Management: Monitor designated administrative and workflow mailboxes within the electronic medical record. Categorize and route messages according to approved administrative workflows and escalation pathways without conducting clinical triage. Route refill requests, laboratory notifications, symptom reports, and clinical questions to the appropriate RN, APP, physician, or designated team member without assessment, interpretation, or advice. Track message completion and follow-up activities to support timely workflow resolution.
10% - Infusion Scheduling and Administrative Support: Coordinate scheduling and administrative requirements for infusion appointments and related treatment services using established workflows. Verify that required orders, forms, authorizations, and supporting documentation are present before scheduling. Communicate appointment details and distribute approved preparation and follow-up materials without providing clinical instruction. Route all clinical questions or concerns related to infusion treatment plans to the appropriate licensed provider without assessment or advice.
10% - Quality and Operational Support: Participate in workflow improvement initiatives and departmental projects as directed by divisional leadership. Maintain timely, accurate, and complete documentation in the electronic medical record. Support reporting and tracking activities related to access, authorization, communication, and transition workflows. Ensure compliance with organizational policies, HIPAA regulations, and applicable accreditation standards. Attend departmental meetings, educational programs, and required training sessions. Perform other non-clinical administrative duties as assigned in accordance with organizational policy.
Requirements
- Graduate from an accredited Practical Nurse program
- Current South Carolina LPN License or compact state license at time of start
- Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification required at time of start
- Experience supporting nephrology, dialysis, transplant, ambulatory operations, administrative coordination, or a specialty practice preferred
- Familiarity with prior authorization processes, insurance requirements, and specialty medication access workflows
- Proficiency with electronic medical record systems and standard office software applications
- Strong organizational and multitasking skills
- Excellent interpersonal, verbal, and written communication abilities
- Working knowledge of administrative workflows associated with nephrology, dialysis, transplant, and chronic disease services
- Ability to effectively prioritize work in a fast-paced healthcare environment using established protocols
- Strong customer-service, follow-up, and administrative problem-solving skills
- Understanding of access barriers and available institutional or community resources
- Ability to work collaboratively with interdisciplinary healthcare teams
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.