Summary

The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.

Job description

Position Summary

The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.

Key Responsibilities

Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
Lead, coach, schedule, and support testing center staff
Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
Ensure accurate documentation, quality control, and timely reporting
Address patient concerns professionally and promote a recovery-focused environment

Schedule

Part-time: between 20-29 hours per week
Must have flexibility for varying shifts due to random testing needs
Primary hours: Monday to Friday, from 8:00am to 4:00pm OR 11:00am to 7:00pm, including Weekends & Holidays from 8:00am to 4:00pm (working a total of 3 days per week)
Schedules are provided approximately one week/one month in advance

Qualifications

High school diploma or GED; additional education preferred
Supervisory or team-lead experience (required)
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license

Requirements

High school diploma or GED
Supervisory or team-lead experience
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license

Benefits

401(k) Matching
Uniform Reimbursement
Instant Access to Earned Wages
Referral Bonuses
Shift Coverage Bonuses

Company overview

Averhealth is a specialized healthcare services company focused on substance abuse testing and monitoring solutions. The company provides comprehensive drug testing services for various sectors including healthcare, criminal justice, workplace safety, and addiction treatment programs. Averhealth offers a range of testing methodologies including urine, oral fluid, and hair follicle testing, along with sophisticated laboratory analysis and reporting systems. Their services are designed to support substance abuse prevention, treatment compliance monitoring, and rehabilitation programs. The company plays a critical role in the mental health and addiction treatment ecosystem by providing reliable testing data that helps healthcare providers, courts, and employers make informed decisions about treatment plans and compliance monitoring. Averhealth's technology-driven approach includes electronic reporting systems and data management platforms that streamline the testing process and ensure accurate, timely results for clients across multiple sectors.