Manager, Account Management & Client Solutions - BeneCard PBF
Benecard Services Inc.
Summary
Under the direction of the Assistant Vice President, Client Success Management, the Account Manager is responsible for driving results and owning operational execution for assigned clients. This role serves as a key liaison across internal teams, ensuring client requests are managed efficiently, accurately, and on time while delivering a high-quality client and member experience.
Job description
Key Responsibilities
- Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met
- Maintain organized documentation, calendars, and workflows to support collaboration across departments
- Track, run, and quality-assure client reporting requests, ensuring accuracy and on-time delivery
- Respond to client and member inquiries, providing timely and professional support
- Manage administrative processes, including tracking progress and following up on outstanding or required documentation
- Research, track, and conduct outreach related to miscellaneous client and member needs
- Edit, prepare, and maintain departmental documents, policies, and workflows
- Coordinate with the Finance department on client-related items
- Review and approve invoices for all PBF clients in accordance with established processes
- Support client and internal email notifications as requested
- Create, review, and quality-check reports and documentation for the department
- Assist with daily operational tasks, department initiatives, and cross-functional projects
- Support special projects as assigned by Client Success Executives
- Perform additional duties as assigned
Qualifications
- PBM and operational experience strongly preferred
- Prior customer service and/or phone-based support experience preferred
- Required: Experience in the pharmaceutical, healthcare, or managed care industry
- Strong ability to multitask and work efficiently across multiple systems
- High attention to detail with strong organizational and follow-through skills
- Effective written and verbal communication skills
- High school diploma or equivalent required
Requirements
- Experience in the pharmaceutical, healthcare, or managed care industry
- PBM and operational experience strongly preferred
- Prior customer service and/or phone-based support experience preferred
- Strong ability to multitask and work efficiently across multiple systems
- High attention to detail with strong organizational and follow-through skills
- Effective written and verbal communication skills
- High school diploma or equivalent required
Benefits
- Vacation and Sick/Personal Time
- Medical Insurance
- Hearing Program Discount
- Short- and Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k)
- Employee Referral Program
- Employee Recognition Programs
- Tuition Reimbursement
- Professional Development and Training
Company overview
Benecard Services Inc., operating as Benecard Services LLC, is a premier nationwide prescription benefit administrator founded in 1990 and headquartered in Lawrenceville, New Jersey. The company specializes in administering carve-out, fixed-rate insured prescription drug benefit programs for both private and public sector organizations. As a full-service, in-house prescription benefit administrator, Benecard provides comprehensive solutions that include mail and specialty drug dispensing services. The company distinguishes itself through its unique guaranteed cost model, offering clients predictable Rx budgets with maximum cost protection. With regional locations in Ohio, Connecticut, and Pennsylvania, Benecard serves organizations ranging from 100 to 5,000+ members, delivering tailored benefit programs that incorporate cost control measures and clinical solutions to maximize member adherence and safety while ensuring ease of administration for plan sponsors.