Manager, Accounting Operations (Travel & Expense)

Key Responsibilities

Leadership & Operations

• Lead and develop a high-performing T&E team, including an offshore team.
• Establish operational excellence through strong processes, controls, and stakeholder support.
• Develop scalable operational processes to support rapid organizational growth while maintaining compliance and service quality.
• Establish, monitor, and report on key performance indicators (KPIs) related to expense processing timelines, policy compliance, employee satisfaction, corporate card delinquency, and operational efficiency.

Regulatory Compliance (Stark Law & Beyond)

• Ensure full compliance with Stark Law and other applicable healthcare regulations governing spend on HCPs (healthcare professionals).
• Partner closely with Compliance and Legal teams to ensure all processes align with industry standards.

Concur Systems Ownership

• Serve as the SAP Concur SME, responsible for platform administration, configuration, workflow automation, reporting, integrations, and continuous system optimization.
• Manage key integrations and future platform capabilities (including Workday, CRM platforms such as Salesforce and Veeva, and travel-related solutions) to ensure accurate reporting, compliance and financial reconciliation.
• Drive enhancements that increase automation, accuracy, and scalability of T&E processes.

Policy Governance & Execution

• Maintain and enforce global T&E policies in alignment with internal controls and compliance requirements.
• Monitor adherence, identify trends in policy violations, and lead corrective action plans.

Travel Program Development

• Design and implement a global travel program, including travel management company (TMC) selection, vendor governance, traveler safety protocols, preferred supplier programs, and travel policy administration.
• Align travel tools and booking solutions to enhance visibility, compliance, and traveler satisfaction.

Corporate Card Management

• Manage relationships with card providers and support ongoing program optimization.
• Produce monthly past-due reporting and collaborate with department leaders for timely resolution.

Reporting & Insights

• Use data insights to propose and implement cost control or efficiency strategies using existing KPI dashboards.

Accounting & Month-end Close

• Partner with Accounting and Finance teams to support month-end and quarter-end close activities.
• Review and prepare employee expense reimbursements and travel transaction related journal entries.
• Prepare reconciliations and related flux analysis for T&E accounts in the general ledger and investigate and resolve reconciling items in a timely manner.
• Support internal and external audit requests related to travel and expense transactions and controls.

What Success Looks Like

• High employee satisfaction with T&E support.
• Timely expense reimbursement and corporate card administration.
• Strong compliance with travel, expense, and HCP spend policies.
• Successful internal and external audit outcomes.
• Accurate and timely month-end close support.
• Effective management of offshore operations and service levels.
• Reduced travel spend through data-driven policy improvements.
• Continuous improvement and automation within Concur.

Qualifications

• 7+ years of progressive experience in T&E operations, compliance, financial systems, or related operational leadership roles.
• 2+ years of people leadership experience.
• Strong understanding of Stark Law, Sunshine Act, and HCP-related compliance in a regulated industry preferred.
• Hands-on expertise with SAP Concur (configuration, reporting, integrations, automation) required.
• Experience with Workday and CRM systems (Salesforce or Veeva preferred).
• Strong cross-functional collaboration and communication skills.
• Excellent analytical, project management, and process improvement capabilities.
• Bachelor's degree in Finance, Business Administration, or a related field. Advanced degree or certification (CPA, MBA) preferred.

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.