Summary

The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The Manager also serves as the liaison between business stakeholders and the Enterprise Data Management team to implement, manage, and enhance commercial analytics capabilities using Databricks and Genie. This includes translating business needs into requirements, preparing and validating commercial data, supporting Power BI reporting, and enabling self-service analytics. The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams to address local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers. This role is based in Pasadena, California, with an expectation to be in office 5 days a week.

Job description

The Position

The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The Manager also serves as the liaison between business stakeholders and the Enterprise Data Management team to implement, manage, and enhance commercial analytics capabilities using Databricks and Genie. This includes translating business needs into requirements, preparing and validating commercial data, supporting Power BI reporting, and enabling self-service analytics. The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams to address local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers. This role is based in Pasadena, California, with an expectation to be in office 5 days a week.

Responsibilities

Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
Use Databricks SQL and notebooks to query, transform, and validate commercial data and maintain reporting tables and views in coordination with Enterprise Data Management.
Monitor scheduled data workflows, investigate refresh failures and data discrepancies, and coordinate fixes with Enterprise Data Management, data engineering teams, and vendors.
Support connections between Databricks and Power BI, including data availability, refresh schedules, access, and troubleshooting.
Partner with Enterprise Data Management to configure and maintain Databricks Genie for commercial use cases, including selecting datasets, documenting business terminology and metric definitions, and providing instructions and example SQL queries.
Coordinate business testing of Databricks-enabled reporting and Genie capabilities, validate results against approved definitions and reports, document defects, and follow through on resolution.
Test Genie responses, investigate incorrect results, and refine instructions and configurations with Enterprise Data Management based on business user feedback.
Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
Maintain report definitions, data mappings, refresh schedules, access requirements, and documentation in alignment with enterprise data standards.
Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs.
Train business users on Power BI and Genie, including how to interpret results, report discrepancies, and provide feedback to improve adoption and usability.

Vendor Oversight and In-House Transition

Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
Take over agreed activities in phases, monitor service quality, and escalate gaps promptly.
Coordinate handovers involving commercial data and analytics with Enterprise Data Management to confirm ownership, support responsibilities, and escalation procedures.

Project and Business Support

Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions.
Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including identifying business use cases, documenting workflows, coordinating testing, and supporting user adoption.
Train business users and internal team members on platforms, reports, and operating procedures.

Other Responsibilities

Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
Provide backup support for the ZS ZAIDYN platform and commercial data management as needed.
Maintain configuration records, release notes, runbooks, and support documentation.

Requirements

Bachelor's degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field
5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences
Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users
Experience serving as a liaison between business stakeholders and enterprise data management, data engineering, or IT teams
Hands-on experience with Databricks, including SQL queries, notebooks, reporting tables and views, and troubleshooting data workflows
Experience developing and supporting Power BI dashboards and reports
Experience translating business questions into data requirements, metric definitions, reporting specifications, and test scenarios
Experience with CMS, website releases, web analytics, or marketing technology platforms
Experience managing vendors and tracking deliverables, service levels, and costs
Familiarity with pharmaceutical promotional review processes and digital content controls
Strong documentation, project coordination, and communication skills

Benefits

Competitive Salaries
Excellent Benefit Package

Company overview

Arrowhead Pharmaceuticals, Inc. is a publicly traded biotechnology company headquartered in Pasadena, California, specializing in the development of gene silencing therapeutics through RNA interference (RNAi) technology. Founded in 2004 and listed on Nasdaq under the ticker ARWR, the company focuses on treating intractable diseases by silencing disease-causing genes. Arrowhead's innovative TRiM (Targeted RNAi Molecule) platform enables precise targeting of specific messenger RNAs to reduce production of proteins associated with various conditions. The company's pipeline includes treatments for hepatitis B, liver diseases associated with alpha 1-antitrypsin deficiency, cardiovascular diseases, hypertriglyceridemia, and other metabolic disorders. With approximately 609 employees, Arrowhead has established significant partnerships with major pharmaceutical companies including Janssen, Amgen, and Takeda, demonstrating the commercial potential of its RNAi platform. The company recently achieved FDA approval for its therapy targeting Familial Chylomicronemia Syndrome (FCS), marking a significant milestone in its mission to revolutionize treatment approaches for challenging diseases.