Manager, Commercial Training

Primary Responsibilities

• Support the design and execution of capability-building strategies that align with business priorities and drive measurable field performance outcomes.
• Translate business goals into targeted learning strategies and solutions that enhance field effectiveness across the customer journey.
• Partner with Commercial Leadership and cross-functional stakeholders to identify performance gaps and define capability needs.
• Manage the field training program, including the coordination and ongoing development of field trainers to support consistent and effective training across the organization.
• Design and deliver high-impact learning experiences (live, virtual, and digital) that prioritize application, practice, compliance, and behavior change over knowledge transfer.
• Manage the development and execution of new hire onboarding and training, as well as continuous learning programs, ensuring readiness, confidence, and sustained performance in role.
• Leverage data, insights, and field feedback to assess capability gaps, measure training effectiveness, and recommend improvements to learning strategies.
• Track and report on key performance indicators (KPIs) to demonstrate the impact of training on behavior change and business outcomes.
• Manage the PRC submission process and ensure all training materials meet legal, regulatory, and medical standards.
• Manage multiple learning initiatives and projects simultaneously, ensuring strong execution, clear communication, and alignment across stakeholders.
• Manage vendor relationships and project deliverables, ensuring high-quality, cost-effective execution of learning solutions.

Skills & Requirements

• Strong foundation in adult learning principles, instructional design, and modern learning approaches, including digital, virtual, and just-in-time learning.
• Experience using data, insights, and performance metrics to identify capability gaps and measure training effectiveness and business impact.
• Strong understanding of clinical data, with the ability to translate scientific concepts into clear, compelling learning experiences.
• Demonstrated experience supporting product launches, complex therapeutic areas, or specialty markets preferred.
• Demonstrated ability to influence cross-functional stakeholders and senior leaders in a highly matrixed environment.
• Excellent project management skills, with the ability to manage multiple priorities, workstreams, and deadlines in a fast-paced environment.
• Proven ability to translate business strategy into capability-building plans that drive measurable outcomes.
• Strong written and verbal communication skills, including excellent presentation and facilitation skills.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and virtual learning platforms (e.g., Microsoft Teams or similar).
• Ability to travel up to 15%.

Qualifications

• Bachelor's degree required
• 3+ years of experience in a headquarters-based commercial training role within the pharmaceutical industry.
• 3+ years of pharmaceutical industry experience in commercial field sales.
• Preferred in-patient hospital pharmaceutical sales.