Manager, Contract Management

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Purpose

The Manager, Contract Management, US Orthopedics role resides in the Offer Development Organization and is responsible for being the primary point of contact with Account Management or Field Sales on all aspects relating to contract development, negotiations, amendments, and issue resolution. Reports to Director, Offer Development, DePuy Synthes.

Responsibilities

• Manage all contract requests within an assigned geography to support customers consisting of IDNs, group purchasing organizations, collaboratives, government entities, ASCs, and stand-alone hospitals.
• Draft, review and negotiate terms and conditions in commercial contract documents.
• Triage requests and prioritize workload to deliver contracts aligned with account management and field sales priorities; serve as a strategic partner to account management and field sales.
• Resolve complex issues through customer and internal stakeholder negotiation, including unique contract language requests, obtaining internal approvals, and assisting in dispute resolution.
• Ensure appropriate work assignment and workload balance across the contract management analysts supporting the assigned geography.
• Maintain strong attention to detail while identifying emerging patterns, trends, and insights across offers.
• Facilitate effective communication and collaboration with internal partners.
• Provide mentorship and training to business partners to continuously improve understanding of contractual requirements and the general legal and compliance environment.
• Support projects to create and update contract templates, clause libraries, SOPs/WIs, and related contracting tools as needed.
• Partner with contract strategy to execute newly developed contract offerings, new product launches, integration of acquisitions into contract strategies, and drive process efficiencies.
• Understand the full set of DePuy Synthes products and offerings, strategies, and business objectives.

Qualifications / Requirements

• Bachelor's degree required; concentration in Finance, Law, Business, or Marketing preferred; MBA or master's degree preferred.
• 5+ years of business experience required; experience in contracting, sales, finance, marketing, or related business required.
• Strong level of ownership and drive for meeting and exceeding expectations.
• Strong organizational and time management skills with the ability to manage in a sophisticated, deadline-driven environment.
• Medical device or MedTech experience highly preferred.
• Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, and legal and compliance requirements.
• Highly effective communication skills with the ability to make the complex simple.
• Self-starter and strategic thinker with demonstrated ability to implement strategies based on competitive dynamics, economic goals, and customer needs.
• Ability to form strong, trust-based relationships with account management and sales.
• Ability to process multiple, complex, and often ambiguous inputs to develop and present a strong business case.
• Strong negotiation and influencing skills with experience supporting customer negotiations and contract development.
• Comfort working across multiple lines of business.
• Capable of drafting complex contract terms and conditions; strong attention to detail; ability to review contracts for conformity to policies, identify and assess risks, and understand DePuy Synthes products and offering strategies and business objectives.
• Proficiency in MS Word (including Track Changes and document compare) required.
• Previous customer-facing contracting experience highly preferred.