Manager, Digital Connectivity
Alcon
Summary
As a Manager, Digital Connectivity on the Digital Connectivity Director's team, you will be primarily responsible for providing hands-on expertise across Alcon's complete connected ecosystem — spanning equipment, software, integrations, and the broader technology and data landscape. This role owns complex connectivity and integration, problem-solving, maps the customer's ecosystem, and safeguards interoperability across the enterprise.
Job description
Working hand in hand with the ACE team's Onboarding Specialist, the role maps each customer's ecosystem and supports the technical aspects of installations. It also manages the business aspects of release management — testing new functionality from the customer's perspective and providing the required approval before any new functionality or upgrade is accepted. This is a specialist depth role delivering significant, cross-functional impact through expertise and influence rather than people leadership.
In this role, a typical day will include:
- Customer Ecosystem Mapping: Works hand in hand with the ACE team's Onboarding Specialist to map each customer's complete ecosystem — systems, dependencies, and end-to-end data flows across the enterprise.
- Installation Support: Supports the technical aspects of customer installations, ensuring connectivity and interoperability are established cleanly across equipment, software, and integrations.
- Release Management (Business Ownership): Manages the business aspects of release management — coordinating readiness, sequencing, and sign-off across the ecosystem for new functionality and upgrades.
- Product Testing & Customer-Perspective Validation: Tests the product before it is put in front of a customer, evaluating it from the customer's perspective; provides the required approval before any new functionality or upgrade is accepted.
- Interoperability & Connectivity: Owns connectivity health across Alcon's complete ecosystem — equipment, software, and integrations — including EHR/EMR connectivity and technical data-flow mapping.
- Integration Standards: Applies and helps govern HL7, FHIR, API, and SOAP integration standards under the direction of the Technical Director; contributes to integration frameworks and reusable connectivity solutions.
- Technical Expertise & Field Support: Provides specialist technical guidance to the field, customers, and internal stakeholders, translating technical complexity into clear, actionable direction.
- Documentation & Standards: Documents ecosystem maps, connectivity configurations, integration patterns, and troubleshooting playbooks so knowledge is captured and repeatable across the team.
Requirements
- Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
- The ability to fluently read, write, understand and communicate in English
- 5 Years of Relevant Experience
- Proficiency in integration standards such as HL7, FHIR, API, and SOAP
Benefits
- Health insurance
- Life insurance
- Retirement plan
- Paid time off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.