Summary

Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.

Job description

Job Duties

Lead daily operations of ERP and corporate applications, ensuring stability, security, and optimization for end-user needs.
Provide guidance and support for application maintenance, issue resolution, and team performance management.
Evaluate system gaps and recommend solutions or consolidations to improve functionality and reduce complexity.
Partner with leadership on application roadmaps, upgrades, enhancements, and integrations while ensuring proper change control.
Monitor user feedback and operational metrics to identify and implement usability, performance, and support improvements.
Ensure compliance with regulatory requirements, maintain accurate documentation, and align processes with business objectives.
Promote cross-functional collaboration, knowledge sharing, and a culture of accountability and continuous improvement.

Minimum Qualifications

Bachelor’s Degree equivalent 5 years related experience in Information Systems or a related discipline required.
5 years experience supporting, administering, or improving business-facing applications within a complex organization, preferably in a healthcare or mission-driven environment.
2 years experience managing or leading teams responsible for application operations and support.
Strong understanding of server environments, application hosting, and integration with operational processes.
Deep knowledge of corporate applications, security compliance, and experience with ServiceNow or similar IT service management tools.
Ability to manage full application lifecycle, including implementation, upgrades, enhancements, and decommissioning.
Proven skills in vendor management, stakeholder engagement, and effective collaboration across technical and business teams.
Familiarity with cloud-based systems, SaaS models, and structured approaches to change management and release coordination.

Preferred Qualifications

ITIL Foundation or higher – for service management and operational support process maturity
Relevant platform certifications – such as OnBase Certified System Administrator, CCURE 9000, or HealthStream administrator training
Server administration certifications – such as Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Server+, or VMware Certified Professional
Security-related certifications, such as CompTIA Security+ or CISSP, especially for roles involving access control and server security oversight
PMP or comparable project management certification – helpful but not required

Requirements

Bachelor’s Degree equivalent 5 years related experience in Information Systems or a related discipline required.
5 years experience supporting, administering, or improving business-facing applications within a complex organization, preferably in a healthcare or mission-driven environment.
2 years experience managing or leading teams responsible for application operations and support.
Strong understanding of server environments, application hosting, and integration with operational processes.
Deep knowledge of corporate applications, security compliance, and experience with ServiceNow or similar IT service management tools.
Ability to manage full application lifecycle, including implementation, upgrades, enhancements, and decommissioning.
Proven skills in vendor management, stakeholder engagement, and effective collaboration across technical and business teams.
Familiarity with cloud-based systems, SaaS models, and structured approaches to change management and release coordination.

Company overview

Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.