Manager, Finance & Revenue Cycle (PCSL)
University of Arkansas for Medical Sciences
Summary
The Finance & Revenue Cycle Manager will serve as the Clinical Operations leader, leading day-to-day revenue cycle and financial operations across outpatient and inpatient services for the primary care service line. This dynamic leader develops and maintains daily, monthly, quarterly, and annual performance reports, and partners across a matrixed organization with service line administrators to foster positive relationships with medical staff.
Job description
Summary of Job Duties
The Finance & Revenue Cycle Manager will serve as the Clinical Operations leader, leading day-to-day revenue cycle and financial operations across outpatient and inpatient services for the primary care service line. This dynamic leader develops and maintains daily, monthly, quarterly, and annual performance reports, and partners across a matrixed organization with service line administrators to foster positive relationships with medical staff.
In this role, you'll champion revenue cycle performance while ensuring compliance with Integrated Revenue Cycle, Integrated Clinical Enterprise, and UAMS policies, HR policies, and regulatory requirements. You'll deliver exceptional customer service, inspire staff to work at their best, and model the collaborative, results-oriented leadership that drives team success. Patient and Family Centered Care (PFCC) is central to this position and is grounded in dignity and respect, information sharing, participation, and collaboration.
Key Responsibilities
- Oversee clinical financial and administrative operations for the service line, ensuring staffing meets department needs and time and attendance are managed.
- Monitor clinic performance with monthly quality and productivity audits; identify trends from reports and lead process improvement initiatives.
- Drive continual process improvement to achieve excellence in Access and Financial operations; lead new or enhanced projects approved by access directors.
- Ensure compliance with departmental, IRC, ICE, and campus policies; manage hiring, onboarding, evaluations, training, coaching, and progressive discipline.
- Promote teamwork and PFCC concepts; address patient access and revenue cycle complaints with proactive service recovery.
Knowledge, Skills, & Abilities
- EPIC system proficiency and payer landscape understanding
- Advanced Excel and data analysis skills
- Financial acumen: budgeting, variance analysis, and financial reporting
- Process improvement and project management
- Leadership and team development
- Customer service orientation and PFCC embodiment
- Effective communication (verbal and written) and collaboration across departments
- Compliance and regulatory awareness (Joint Commission, IRC/ICE policies)
Requirements
- Bachelor's Degree in Healthcare, Business, Finance, or related field (additional four years of experience may substitute for the degree)
- Minimum of two (2) years in a hospital, outpatient facility, or community clinic with increasing responsibility
- At least two (2) years in clinic or hospital revenue cycle (scheduling, registration, coding, and/or billing)
- 2 years of supervisory experience including personnel management and budget preparation
- CHA certification or must be able to obtain within one (1) year of hire
- EPIC system proficiency and payer landscape understanding
- Advanced Excel and data analysis skills
- Financial acumen: budgeting, variance analysis, and financial reporting
- Process improvement and project management
- Leadership and team development
- Customer service orientation and PFCC embodiment
- Effective communication (verbal and written) and collaboration across departments
- Compliance and regulatory awareness (Joint Commission, IRC/ICE policies)
- Preferred: Prior management experience in a high-volume revenue cycle environment
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education Discount
- Retirement 10% Match
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.