Manager, Healthcare Services People Partners

About the Role

The Mgr HCS People Partners is the leader of People Partnerships for Healthcare Services in our growing healthcare divisions. The Mgr HCS People Partners works closely with HCS leaders to support them in making people-related decisions, developing tailored learning and development opportunities, improving policies and procedures, and managing high-level associate relations. The Mgr HCS People Partners will oversee the onsite HR Generalists at the Pharmacies and will lead them to drive culture best practices and all other people strategies to help drive business outcomes. This position requires an extremely perceptive professional capable of relating to individuals at all levels within the organization, providing comprehensive HR guidance to advance business priorities. This role will build credible relations with business leaders to drive effective decision-making and organizational success.

Supervisory Responsibilities

This position has direct supervisory responsibilities.

Essential Duties and Responsibilities

• Leads the strategic partnerships with HCS Business leaders
• Serves as a coach and mentor for other positions in the department
• Partners with HCS leadership on strategic business planning, advising on supportive HR and organizational strategies and decisions, and analyzing data to develop solutions, programs, and policies
• Attends operational meetings and holds regular meetings with key business partners
• Detects and diagnoses HR-related issues within the HCS business using data, internal policy, and knowledge of industry best practices
• Administers various human resource plans and procedures
• Assures company policies are administered fairly and consistently throughout the area of responsibility, communicating and executing on necessary changes
• Works closely with management and associates to improve work relationships, build morale, and increase productivity and retention
• Assists associate relations functions including support and counseling regarding personnel and job-related conflicts, problem solving and dispute resolution, investigations, and managing associate performance issues, review and assessment of termination requests
• Provides guidance and input on business unit restructures, workforce planning, forecasting, and succession planning
• Prepares and analyzes data reports for departments as necessary including monthly HR Business Reviews and various associate surveys
• Identifies training needs for business units as well as individual executive coaching opportunities
• Upholds compliance with federal and state regulations related to employment and Safety standards
• Manages various HR projects throughout the year
• Conducts additional trainings with business units as needed

Skills/Abilities

• Demonstrated relationship management; consultative and coaching skills
• Excellent verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization
• Ability to maintain confidentiality
• Ability to make sound decisions and solve problems while working under pressure
• Demonstrated sound judgement, initiative, and the ability to manage competing priorities in a fast-paced environment
• Strong organizational and time management skills

Education and Experience

• Minimum of Bachelor's degree or equivalent required
• 5+ years of progressive HR partnership experience required
• 3+ years of proven supervisory or leadership experience preferred
• UKG experience preferred
• HR certification preferred (e.g., SHRM-CP, SHRM-SCP, PHR or SPHR)
• Knowledge of current legal requirements related to day-to-day management of associates, reducing legal risks and ensuring regulatory compliance
• Strong knowledge of federal, state and local employment laws, regulatory compliance, and best practices in employee relations to minimize organizational risk

Physical Requirements

• Work is performed indoors with potential for exposure to safety and health hazards related to office work
• Periodic travel to other office and operational sites both in and/or out of State (KS, PA, IN)
• The noise level in the work environment is usually moderate
• Prolonged periods of sitting at a desk and working on a computer