Manager II - Ambulatory Services Concierge Medicine - MUSCP
MUSC Health
Summary
The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.
Job description
Job Duties
- Manages the clinic workforce and complete job postings, interviewing, hiring, orientation, performance management, corrective actions including termination, resolving staff conflict, continuous staff development and training to ensure best practice and quality care is delivered.
- Monitor compliance with standards of care by observation, verbal reports, audits, and written documentation.
- Responsible for designing, executing, and managing comprehensive concierge services that are tailored to meet the needs of patients and their families.
- Actively and effectively function in a leadership role as directed; demonstrate high standards of patient care and function as a role model for others.
- Manages day to day operations to include ongoing review and evaluation of operational challenges; recommends measures to improve performance and increase efficiencies in the office.
- Utilize established outcome measures to establish best practice as it relates to operational workflows, policies and protocols.
Skills
Extensive knowledge of the unit's patient population, health care trends, community and regional resources and service availability to these populations. An ability to establish working relationships with diverse groups and individuals, medical staff and other health care disciplines. Demonstrated ability to work and communicate effectively with physicians, patients and staff; talent for motivating teams and individuals to accomplish goals. Strong problem-solving, analytical skills and interpersonal skills. Experience in leading teams, coaching/motivating staff, knowledge of financial systems and analysis, computer systems, and applications. Effective verbal and written communication skills and strong decision making and organizational skills are essential. Proficiency in Microsoft Office with emphasis on Excel and pivot tables and experience with practice management software preferred. Experience with development and review of Profit & Loss statements, and the budgetary process preferred. Proven track record in customer satisfaction and employee satisfaction. Skilled at taking teams to the next level through effective leadership, empowerment, and management. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. Skilled in analyzing situations accurately and taking effective action. Strong interpersonal skills. Skilled in organizing work, prioritizing, and achieving goals and objectives. Knowledge of EHR. Participate in patient care as needed.
Requirements
- Bachelor's degree in Business Management or related field required
- Minimum 2+ years of prior healthcare leadership experience required
- Extensive knowledge of patient population, health care trends, community and regional resources
- Ability to establish working relationships with diverse groups, medical staff and other health care disciplines
- Demonstrated ability to work and communicate effectively with physicians, patients and staff
- Strong problem-solving, analytical skills and interpersonal skills
- Experience in leading teams, coaching/motivating staff
- Knowledge of financial systems and analysis, computer systems, and applications
- Effective verbal and written communication skills
- Strong decision making and organizational skills
- Proficiency in Microsoft Office with emphasis on Excel and pivot tables preferred
- Experience with practice management software preferred
- Experience with development and review of Profit & Loss statements and budgetary process preferred
- Knowledge of EHR
Benefits
- Health insurance
- Professional development
- Mentoring programs
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.