Manager, Information Technology

Responsibilities

• Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
• Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
• Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
• Foster strong client relationships and drive key technology solutions
• Act as primary liaison for strategic clients
• Manage escalations and monitor system performance with a proactive approach
• Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
• Review of the product architectural design, requirements specifications, and test specifications
• Determine, support, and/or approve estimates for demand requests
• Technical assessment of the impact of any changes to product requirements
• Provision of day-to-day technical guidance to other members of the project team
• Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
• Highlight, review and mitigate technical risks
• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
• Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
• Resolution of technical issues in conjunction with team members
• Identification of technology training requirements
• Steward of process improvement initiatives
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Qualifications

Education: BS/BA degree in Computer Science/Information Systems or related field including MLT, MT Preferred

Work Experience: Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers. At least 5 years of experience working with Laboratory Information Systems or other related systems. Experience in coaching, mentoring and/or training other team members. Minimum 3 years of leadership experience.

Knowledge: Customer Experience Management, Laboratory operations workflow, Design Thinking, Business/Digital Analysis, Agile, Healthcare, clinical lab, or related industry knowledge.

Skills: Change management, Strong analytical and critical thinking skills, Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”, Ability to build strong and trusted relationships, Collaborate with others for optimal results, Ability to work independently and drive for results, Business process mapping (BPM) skills beneficial.

Travel Required: 10-20%

Technical Training or Professional Licensing: Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities.

Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment. Desirable: Experience with Six Sigma and/or CMMi principles and processes. Desirable: Prior supervisory experience.

Preferred Technical Training or Licensing: Epic certification.