Manager, Key Expert & Clinical Education Programs

Key Responsibilities

• Manage the day-to-day North America KE program in alignment with established DEXIS portfolio and Marketing priorities.
• Identify and assess prospective experts using established criteria; coordinate onboarding, contracting, disclosures, renewals, and required documentation with Legal and HCC/Compliance.
• Maintain KE profiles, engagement plans, program history, contractual status, content readiness, utilization, and performance information.
• Coordinate appropriate KE opportunities, including lectures, workshops, webinars, advisory engagements, articles, case development, and congress participation.
• Prepare faculty for assigned programs by coordinating product immersion, approved messaging, presentation development, rehearsals, logistics, and feedback.
• Plan and execute assigned in-person, virtual, hybrid, regional, dealer-supported, and society-based clinical education programs, including regional CE courses initiated or led by Sales.
• Use customer, Sales, and market insights to recommend program topics, formats, audiences, and learning objectives within established annual priorities.
• Develop and maintain repeatable program materials such as faculty guides, run-of-show templates, event checklists, equipment plans, and post-program resources.
• Coordinate content review with Clinical, Product, Regulatory, Legal, and other stakeholders to support accurate, evidence-based education aligned with approved claims.
• Identify opportunities to extend successful education into reusable assets in partnership with Content, Digital, Product Marketing, and Professional Education.
• Execute expert-led thought leadership activities against established Marketing and portfolio priorities.
• Coordinate opportunities for KEs and DEXIS subject-matter experts to participate in conferences, publications, webinars, podcasts, professional communities, and owned channels.
• Partner with Communications, Content, Digital, Product Marketing, and agencies on editorial calendars and the repurposing of approved expert-led content.
• Monitor clinical trends, competitor education, association agendas, and engagement results and provide recommendations to improve future programming.
• Manage assigned relationships with dental associations, education providers, study clubs, dealer partners, publications, conference organizers, and other professional organizations.
• Evaluate sponsorship and partnership opportunities using established criteria for strategic fit, audience quality, educational value, cost, compliance, and expected outcomes.
• Coordinate plans, deliverables, faculty, content, promotion, lead capture, follow-up, and performance reviews for assigned partnerships.
• Serve as the primary day-to-day contact for assigned partners and coordinate internal stakeholders to support consistent execution.
• Coordinate professional education programs, regional meetings, workshops, and strategic events, including Sales-led regional CE courses.
• Provide standardized tools and guidance to Sales and other internal stakeholders to support consistent and compliant regional program execution.
• Manage Cvent or comparable platforms for registration, communications, attendance tracking, reporting, and participant experience.
• Maintain integrated calendars, timelines, dependencies, and risk trackers across assigned KE engagements, education programs, events, and content activations.
• Manage vendors, logistics, equipment, materials, purchase orders, program budgets, reconciliations, and reporting within approved plans.
• Track established program measures such as participation, engagement, learner feedback, content performance, KE activation, audience quality, budget performance, and follow-up activity.
• Implement post-program evaluations and stakeholder feedback loops; analyze results and recommend practical improvements.
• Prepare dashboards and business updates summarizing program results, risks, issues, and recommended next steps.
• Use program data and stakeholder feedback to recommend adjustments to faculty, topics, formats, locations, partnerships, and execution approaches.
• Coordinate cross-functional planning and execution with Sales, Marketing, Product Management, Clinical, Professional Education, Communications, Regulatory, Legal, Finance, and HCC/Compliance.
• Apply established intake, review, approval, contracting, documentation, and escalation processes and recommend process improvements where appropriate.
• Ensure assigned programs adhere to DEXIS policies, SOPs, contractual requirements, approved claims, and applicable healthcare-professional interaction requirements.
• Maintain accurate, audit-ready records for contracts, approvals, attendance, expenses, payments, content, disclosures, and program outcomes.
• Lead assigned projects and workstreams with manageable risk and resource requirements; perform other duties as assigned.

Key Deliverables & Success Indicators

• Reliable execution of the annual KE and clinical education program plan within approved priorities and budget.
• A current, contract-ready KE network with accurate records and documented engagement activity.
• Consistent, repeatable education programs and toolkits that support high-quality regional execution.
• Coordinated expert-led content and speaking activations aligned with established Marketing priorities.
• Compliant program execution, strong event operations, and complete audit-ready documentation.
• Timely reporting and actionable recommendations based on program data and stakeholder feedback.
• Strong working relationships with KEs, learners, external partners, Sales, and cross-functional stakeholders.