Manager, Lightspeed Lab

Overview

Oversees lab operations, ensuring key site metrics such as on-time project delivery, quality, and resource management are met. Leads the engineering team in project planning, development, and implementation, managing cross-departmental collaboration, resource allocation, and team growth. Responsible for customer communications and external professionalism of their engineering team.

Responsibilities

• Oversee the performance and workflow of multiple project teams, ensuring site metrics such as on-time project delivery, quality, and job throughput are consistently met or exceeded.
• Lead the strategic allocation of resources, balancing team capacity with project demands and ensuring optimal use of engineering and technical resources across the lab.
• Delegate project planning, quoting, and execution responsibilities to Group Leaders and Engineers, while maintaining oversight on critical tasks and ensuring alignment with business objectives.
• Monitor and track key site performance metrics, such as quote turnaround time, jobs shipped per month, and overall project quality, adjusting processes as needed to drive continuous improvement.
• Serve as the primary escalation point for technical challenges, troubleshooting complex issues, and supporting Group Leaders in resolving operational and project-related difficulties.
• Foster a culture of collaboration and accountability within the lab, mentoring Group Leaders and Engineers to build leadership skills and take on more project ownership and responsibility.
• Communicate with senior leadership and external customers on project status, key deliverables, and performance metrics, ensuring transparency and building strong relationships.
• Collaborate cross-functionally with other departments to support process improvements, resource planning, and the development of new technologies or approaches.
• Ensure all projects and processes adhere to Resonetics' quality standards, overseeing the documentation and compliance of work within the lab.

Required Qualifications

• Bachelor's degree in engineering, science, or related field, or equivalent experience.
• Proven track record of managing cross-functional teams and driving multiple projects to completion.
• Experience with managing site metrics such as project delivery, quality, and throughput.
• In-depth knowledge of high-precision manufacturing equipment, processes, and industry standards, particularly in medical device manufacturing.
• Strong leadership and team management abilities, with the capacity to mentor Group Leaders and guide the team towards operational excellence.
• Ability to delegate effectively, balancing workload while maintaining oversight of critical tasks and projects.
• Excellent problem-solving and decision-making skills, with the ability to troubleshoot complex technical and operational issues.
• Strong communication and negotiation skills, capable of working with senior leadership, cross-functional teams, and external customers.
• Ability to manage and improve key performance metrics, driving continuous improvement and operational efficiency.

Preferred Qualifications

• 5-7 years of engineering experience, including 2-3 years of leadership or management experience.
• Previous experience in an engineering leadership role within a medical device manufacturing or high-precision environment.
• Expertise in ISO-certified Quality Systems and a thorough understanding of regulatory requirements for medical device manufacturing.
• Strong experience in advanced process improvement methodologies, such as Six Sigma or Lean Manufacturing, and their application to optimize team efficiency and product quality.
• Familiarity with financial and operational metrics, such as cost analysis, ROI, and productivity tracking, within an engineering context.

Physical Demands

• Standing and walking for short periods of time