Manager Milieu
Erlanger Behavioral Health
Summary
Join our team as a Milieu Manager at Erlanger Behavioral Health! Located in Chattanooga, Tennessee, our 94-bed treatment center offers superior psychiatric and addiction services to individuals of all ages.
Job description
Overview
Join our team as a Milieu Manager at Erlanger Behavioral Health! Located in Chattanooga, Tennessee, our 94-bed treatment center offers superior psychiatric and addiction services to individuals of all ages.
Specializing in exceptional mental health care for various age groups, we cater to adolescent patients aged 12+ and older adults. If you're passionate about leadership, making a difference in the lives of those in need through compassionate therapeutic practices and thrive in a supportive team environment that fosters learning and growth, this position is perfect for you!
Responsibilities
- Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
- Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
- Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
- Provide training and orientation for new staff.
- Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
- Recruit, interview, select, hire and promote employees for the milieu staff.
- Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
- Oversee or facilitate the individual and admission discharge processes.
- Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
- Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
- Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
- As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
- Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Qualifications
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelor's degree in human service field from an accredited college or university required.
- Five or more years' experience in a behavioral health environment required.
- Previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Requirements
- Bachelor's degree in human service field from an accredited college or university required
- Five or more years' experience in a behavioral health environment required
- Previous supervisory experience required
- CPR and de-escalation/restraint certification required
- First aid may be required based on state or facility
Company overview
Erlanger Behavioral Health Hospital is a comprehensive psychiatric and behavioral healthcare facility located in Chattanooga, Tennessee. Operating as a 144-bed acute care treatment center, the hospital provides specialized mental health services across multiple age groups, including adolescents (ages 12+), adults, and older adults. The facility offers a full continuum of personalized psychiatric care, addressing conditions such as depression, anxiety, bipolar disorder, schizophrenia, PTSD, and co-occurring substance use disorders. Erlanger Behavioral Health employs evidence-based treatment modalities including cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), medication management, individual and group therapy, family therapy, and electroconvulsive therapy (ECT) for severe cases. The hospital operates 24/7 admissions and provides both inpatient and outpatient programming, including intensive outpatient (IOP) and partial hospitalization programs (PHP). Accredited by The Joint Commission with a Gold Seal of Approval, Erlanger Behavioral Health serves patients from Tennessee, Alabama, and North Georgia, maintaining a multidisciplinary team of psychiatrists, nurse practitioners, licensed counselors, social workers, and medical professionals dedicated to delivering compassionate, patient-centered care in a therapeutic environment designed to support stabilization and recovery.