Manager of Analytics and Strategy

General Purpose of the Job

The Manager of Analytics & Strategy serves as a critical strategic partner and analytics leader within Field Revenue Operations (ROPS) (Team Torchlight). This role leads high-impact strategic Reporting and Analysis portfolios across Patient Education and Admissions operational domains, translating executive-level business priorities into structured analytical roadmaps, actionable operational insights, and measurable business outcomes. This leader directs and mentors a team of Analytics Managers and Analysts, partnering closely with Field Revenue Operations leadership to influence key drivers of dialysis patient intake, coverage stability, and operational efficiency.

Essential Duties & Responsibilities

Strategic Business Partnership & Problem Structuring

• Partner with senior operational stakeholders (Directors, VPs, GVPs) to identify high-leverage business opportunities and translate ambiguous operational challenges into structured, hypothesis-driven analytical projects.
• Lead strategic storytelling and executive communications, synthesizing multi-layered data into clear executive narratives, decision frameworks, and prioritized recommendations for senior leadership forums.
• Drive prioritization across workstreams to ensure team priorities are aligned with core multi-year strategic objectives and new emerging opportunities.

Portfolio Strategy & Analytics Oversight

• Oversee the end-to-end delivery of advanced analytics, performance scorecards, predictive models, and pilot measurement frameworks across assigned lanes.
• Drive operational rigor in evaluating strategic growth levers, including referral dynamics, conversion funnels, and payer mix opportunities.
• Establish robust measurement plans to track the efficacy of operational pilots and policy changes.

People Leadership & Teammate Development

• Cultivate a high-performing, engaged, and collaborative team culture across remote and in-person teammates.
• Coach and develop frontline Analytics Managers on people leadership, capacity planning, delegation, stakeholder management, and performance enablement.
• Guide analysts and senior analysts in professional development, analytical methodology, structured problem-solving frameworks, and executive presentation skills.
• Lead talent reviews, quarterly competency assessments, career conversations, and onboarding for team members.

Cross-Functional Collaboration & Change Management

• Serve as the strategic liaison between Field Revenue Operations analytics and enterprise partners, including Insurance Management Team, Guest Services, Finance, and data/tech partner teams.
• Lead change management efforts to operationalize analytical insights and embed data-driven tools and dashboards into frontline operational workflows.
• Facilitate cross-lane working groups and collaborative planning sessions during team gatherings and Village-wide analyst forums.

Quality Control, Governance & Operational Excellence

• Champion zero-defect analytical rigor, ensuring quality assurance protocols are maintained across all recurring models, dashboards, and executive deliverables.
• Partner with technical leads to support modern data infrastructure transitions (e.g., Enterprise Data Warehouse, Tableau transformation) and sunset legacy, manual reporting processes.

Work Environment & Travel Expectations

Location: Denver, Colorado highly preferred; remote location considered for exceptional candidates. Travel: Up to 10–15% travel required for remote candidates to participate in quarterly in-person team offsites, leadership planning sessions, and company-wide gatherings.