Manager of Operations-Oncology Clinical Trial Services

Provides operational leadership for the Developmental Therapeutics Institute, an early-phase oncology clinical trials program, overseeing multidisciplinary teams and complex clinical and research workflows. Responsible for daily clinic operations, staffing and resource management, patient flow, clinical trial readiness, program budget development, financial preparation and analysis and coordination across physicians, APPs, nursing, research, pharmacy, laboratory, and other support services. Partners with clinical and research leadership to optimize workflows, address operational barriers, support regulatory and protocol requirements, and ensure safe, efficient, patient-centered care for individuals participating in Phase I and other early-phase oncology trials.

Responsibilities

• Attracts, develops, and retains exceptional care givers and provides an environment that fosters excellence through continuous learning
• Collaborates with Human Resources and other managers to ensure appropriate staffing
• Advances innovative retention strategies for staff
• Collaboratively manages the disciplinary process when appropriate
• Facilitates the annual performance review process
• Manages people and resources to ensure safe and efficient patient care operations
• Collaborates with the coordinator to ensure optimal staffing and scheduling practices
• Partners with clinical and non-clinical support services departments to ensure optimal patient throughput
• Supports care coordination and response to operational issues
• Ensures sustained Control phase of DMAIC for all process improvement initiatives
• Ensures regulatory and billing compliance
• Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
• Identifies processes and outcomes important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities
• Establishes, implements, and monitors the unit or service area's capital and operating budget to achieve defined targets
• Creates annual operating budget and is accountable for monthly financial performance
• Creates and implements capital request, replacements and departmental projects
• Coordinates the development and execution of operational/system implementation and communication plans
• Develops and maintains relationships with staff, physicians and vendors
• Identifies and manages cross-project dependencies and resolves conflicting priorities
• Facilitates and ensures cross-functional resource support for projects

Qualifications

• Bachelor's Degree in Business Administration, Clinical healthcare experience, and/or experience in related field with substantial healthcare knowledge
• 3-5 years of work experience in healthcare
• Interpersonal, time-management, and organizational skills
• Working knowledge of trends in Oncology disease

Preferred

• Master's Degree in science related field or Business/Health Administration
• Strong project management and analytical skills
• At least 4-6 years in a hospital business management environment
• Working knowledge of adult Oncology and research populations