Manager on Duty
Burke Williams
Summary
Are you a natural leader and ready for a manager-level position? Are you known as a creative problem solver with an innate ability to find unique solutions? Do you pride yourself on being an active listener who is excellent with time management and decisive in taking action? If so, we invite you to apply for a Manager on Duty position to play a powerful role at Burke Williams Day Spas.
Job description
We are looking for inspiring and motivating leaders who can set and achieve goals with their teams while transforming the days and lives of our guests. The Manager on Duty's role is multi-faceted to ensure that the day-to-day aspects of the spa run efficiently, safely, and smoothly while delivering a Burke Williams level of exceptional customer service. Effective Managers on Duty are able to balance operations, team leadership, and individual guest connections each and every day.
Key Responsibilities
- Create an inspiring team environment with an open communication culture
- Motivate team members to transform their guests' days, while holding them accountable to Burke Williams standards for performance, dress code, and more
- Monitor team performance through training and feedback; identify training needs and provide coaching where needed
- Actively listen to team members' and guests' feedback, resolving any issues or conflicts in a way that is mutually beneficial
- Recognize and reward high performance for individuals as well as the team collectively
- Encourage creativity, innovation, and team camaraderie
- Oversee day-to-day operations, ensuring the facility is running in a safe and efficient manner including opening/closing, cash reconciliation, balancing schedules, and more
- Ensure Burke Williams standards are met in every aspect of the spa
- Inspire the team to go above and beyond to create memorable experiences for their guests
Key Skills and Attributes
- Passion for connecting with guests and team members on an individual level
- Desire to transform the days of both your team and our guests
- Ability to make quick assessments and decisions in the moment that are relevant for each unique situation
- Creative problem solving, discovering unique ways to resolve conflicts or issues
- Desire to engage with team members and employees personally, not interested in a "desk job"
Requirements
- Natural leader with manager-level readiness
- Creative problem solver with ability to find unique solutions
- Active listener with excellent time management
- Decisive in taking action
- Ability to make quick assessments and decisions in the moment
- Creative problem solving and conflict resolution
- Passion for connecting with guests and team members
- Desire to engage personally with team members, not a desk job
Benefits
- Commission
- Bonuses
- Incentives
- Wellness Program
- Complimentary Massages
- Chiropractic Care
- Employee Discount
- Medical, Dental & Vision
- 401(k) Retirement Plan
- Career Development Coaching
Company overview
Burke Williams is a premier luxury spa and wellness company based in California, specializing in high-end spa services and wellness experiences. Founded in 1986, the company has established itself as a leader in the luxury wellness industry, offering a comprehensive range of spa treatments, massage therapies, skincare services, and wellness programs. Burke Williams operates multiple upscale spa locations throughout California, each designed to provide clients with an immersive, tranquil environment for relaxation and rejuvenation. The company is renowned for its commitment to exceptional customer service, skilled therapists, and premium product offerings. While primarily focused on spa and wellness services, Burke Williams contributes to the broader healthcare ecosystem by promoting stress reduction, mental wellness, and physical relaxation through therapeutic treatments. The company's business model centers on creating luxurious, personalized experiences that cater to clients seeking both aesthetic treatments and holistic wellness solutions in sophisticated settings.