Manager Operations, Program Management

Job Summary

Responsible for leading projects with moderate resource requirements, risk, and/or complexity to achieve milestones and objectives. Solves complex problems by taking a new perspective using existing solutions. Interfaces with customers and external support services, e.g. suppliers and contract vendors, to facilitate the development and execution of assigned projects.

Essential Duties and Responsibilities

• Requires in-depth knowledge and experience within their discipline and general knowledge of related areas of project management.
• Define, drive and manage change management and communications activities that support assigned projects.
• Responsible for adherence to the Project and Portfolio Management processes globally and actively work with the project sponsors and their stakeholders to successfully ensure a consistent delivery for all projects globally.
• Uses best practices and knowledge of internal or external business issues to improve products or services.
• Ensure functional PMO projects are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables.
• Work with internal and external team resources to identify requirements for functional optimization development projects.
• Drive completion of project milestones, as determined by the team, based on timelines and project goals through all stages of the product development lifecycle.
• Actively support project initiatives with customer interactions.
• Ensure technical and customer requirements for projects are achieved.
• Ensure that all required documentation deliverables are satisfied and delivered.
• Development and maintaining project schedules (e.g. Gantt charts, Dashboards) and identifying project critical path(s), risks, etc to communicate status and progress.
• Documenting project meetings and following up on open action items.
• Maintain clear communication paths with management and corporate.
• Drives transparency of project workloads, financial, commitments, and expectations.
• Initiate project change alerts in the case of delays, changes in scope, costs, or deliverables.
• Work closely with partner or customer project managers to ensure all parties are aligned.
• Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure project commitments remain on track.
• Support the development of business cases on assigned projects and track ROI for business initiatives including cost, benefits, and risk.
• Analyze, Forecast and Report the project budget.
• Develop quotations and proposals based on input from commercial and technical specialists.
• Track project costs versus budgets and alert management of potential overruns.
• Actively participate and comply with all West HSE programs and regulations.
• Maintain a neat and orderly work environment in accordance with West 5S program.
• Other duties as assigned.

Education

Bachelor's Degree In project management, engineering, science, or business required. Master's Degree preferred.

Work Experience

Minimum 8 years Project Management or Operations Management in process-based manufacturing required. Proven general leadership and production management experience which includes operational planning and analysis required. Experience working with ISO9000, FDA and cGMP required.

Preferred Knowledge, Skills and Abilities

• General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation.
• Working knowledge of business and shop floor systems to effectively manage operations; prefer SAP and MS Office applications.
• Knowledge of facilities design/maintenance.
• Understanding and experience in use of Lean manufacturing principles.
• Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.
• Ability to write routine reports, correspondence and process documents.
• Excellent organizational and communication skills.
• Works independently with minimal guidance.
• May make decisions without checking in with manager.
• Ability to speak effectively before groups and employees in the organization.
• Write monthly progress reports and capital requests.
• Ability to understand mathematical concepts such as probability and statistical inference.
• Ability to problem solve.