Manager Ophthalmology
Lehigh Valley Health Network
Summary
Manages the team members in an ophthalmic physician practice with the potential of multiple office locations. Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standard work. Assists with overall practice operations.
Job description
Job Duties
- Monitors patient flow and proactively balances patient needs and resource utilization.
- Supervises, directly or indirectly clinical ophthalmologic support team members.
- Directs the orientation, assignment(s), learning, competency, and care delivery of the clinical ophthalmologic team members.
- Assesses the clinical needs of the practice in collaboration with the Practice Triad.
- Assists in development and implementation of policies/procedures/protocols/standards designed to facilitate improved care and promote positive patient outcomes.
- Responds to and resolves patient complaints, maintains a tracking mechanism for complaints, and operates a successful service recovery system.
- Manages clinical supply chain for medications and equipment in collaboration with the Practice Triad.
Requirements
- High School Diploma/GED
- 3 years experience in an ophthalmic office setting
- 3 years experience in a management role
- Knowledge of ophthalmic procedures
- COA - Certified Ophthalmic Assistant - State of Pennsylvania Upon Hire or COT - Certified Ophthalmic Medical Tech - State of Pennsylvania Upon Hire
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.