Manager, Pathology Laboratories – Quality & Point of Care Testing, Full-Time, Days
Northwestern Medicine
Summary
The Manager Pathology Labs reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. Collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit.
Job description
Responsibilities
- Attracts, develops, and retains exceptional service providers and provides an environment that fosters excellence through continuous learning
- Collaborates with Human Resources and other managers to ensure appropriate staffing
- Advances innovative retention strategies for staff
- Collaboratively manages the disciplinary process when appropriate
- Facilitates the annual performance review process
- Facilitates on-boarding of new staff
- Manages people and resources to ensure safe and efficient patient care operations
- Assumes 24-hour accountability for quality of patient care, human resources, and overall function
- Develops section-based goals with Laboratory Director, Section Medical Director(s) and Administrative Director
- Monitors research and investigational activity to assure compliance with hospital policies/procedures
- Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery
- Develops and maintains relationships with all customers and suppliers
- Assures that service standards are developed, implemented, and evaluated
- Maintains Relative Value Unit (RVU) and productivity systems
- Establishes, implements, and monitors the unit or service area's capital and operating budget
- Creates annual operating budget and is accountable for monthly financial performance
- Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision
- Supports continuous quality improvement initiatives during the Define, Measure, Analyze, Implement, Control (DMAIC) phase
- Monitors and reports on departmental regulatory compliance
- Monitors and reports upon departmental productivity and works with management team to strategize means to maximize output
- Develops tools/metrics necessary to adequately assess departmental performance
- Develops and maintains a quality management system for consistent evaluation and improvement of services and products
- Designs and implements clinical protocols and quality improvements
- Ensures Quality Dashboards are achieved
- Ensures compliance with applicable federal, state, local, AABB, FDA, OSHA, TJC, CAP, CLIA, multi-disciplinary, hospital regulations, policies, and procedures
- Participates in planning and maintenance of the laboratory information system (LIS)
- Strategic planning/goal setting for department, including the implementation of new technologies and services
Qualifications
- Bachelor's degree
- Laboratory experience with demonstrated progressive level of responsibility
- Demonstrates personal alignment with NMH's core values of integrity, excellence, patients first, and teamwork
- Effective communication and interpersonal skills
- Ability to plan, organize, and direct the activities of others
Preferred
- Master's degree preferred
- Certification in area of specialty or administration
- Laboratory certification (ASCP) preferred
Requirements
- Bachelor's degree
- Laboratory experience with demonstrated progressive level of responsibility
- Effective communication and interpersonal skills
- Ability to plan, organize, and direct the activities of others
- Demonstrates alignment with core values of integrity, excellence, patients first, and teamwork
Benefits
- Tuition Reimbursement
- Loan Forgiveness
- 401(k) Matching
- Lifecycle Benefits
Company overview
Northwestern Medicine is a premier integrated academic health system and the healthcare network of Northwestern University, headquartered in Chicago, Illinois. Established in 2009 through the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine, the system represents a strategic partnership to transform healthcare delivery. As an academic medical center, Northwestern Medicine encompasses comprehensive research, medical education, and patient care activities across its extensive network. The system operates 11 hospitals and more than 200 locations throughout the Chicagoland area, anchored by its flagship Northwestern Memorial Hospital in downtown Chicago. With over 33,000 employees and more than 4,400 aligned physicians, the organization provides advanced medical care across nearly every specialty. Northwestern Medicine is nationally recognized for its excellence in oncology, cardiology, orthopedics, neurology, and women's health services. The system maintains strong affiliations with the Feinberg School of Medicine, Lurie Children's Hospital, and the Shirley Ryan AbilityLab, fostering an environment of continuous innovation and scientific discovery. Five of its hospitals are ranked among "America's Best" by U.S. News & World Report, reflecting its commitment to superior quality, patient safety, and academic excellence in healthcare delivery.