Manager Pathology Labs - Anatomic Pathology, Full Time, Days

Responsibilities

• Attracts, develops, and retains exceptional service providers and provides those individuals with an environment that fosters excellence through continuous learning
• Collaborates with Human Resources and other managers to ensure appropriate staffing
• Advances innovative retention strategies for staff
• Collaboratively manages the disciplinary process when appropriate
• Facilitates the annual performance review process
• Ensure application of staffing tools
• Facilitates on-boarding of new staff
• Manages people and resources to ensure safe and efficient patient care operations
• Assumes 24-hour accountability for quality of patient care, human resources, and overall function
• In conjunction with the Laboratory Director, Section Medical Director(s) and Administrative Director develops section-based goals to support hospital and division mission and objectives
• Ensures that staff exhibit patients' first standards
• Monitors research and investigational activity to assure compliance with hospital policies/procedures
• Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery
• Develops and maintains relationships with all customers and suppliers
• Assures that service standards are developed, implemented, and evaluated
• Creates an environment of high morale and motivated professionals
• Ensures that the environment is clean and attractive, safe, and free from hazards for patients, staff, and visitors
• Assumes delegated management responsibilities in the absence of the Director
• Maintains Relative Value Unit (RVU), and productivity systems
• Maintains department Service Master
• Provides coordinated access between all vendors of Northwestern Medicine departments
• Facilitates planned growth in new program areas
• Participates and takes leadership roles in Hospital Committees as appropriate
• Establishes, implements, and monitors the unit or service area's capital and operating budget to achieve defined targets
• Creates annual operating budget and is accountable for monthly financial performance
• Creates and implements new and replacement capital requests and department projects
• Partners with the leadership to advance improvement initiative and opportunities
• Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision
• Supports continuous quality improvement initiatives during the Define, Measure, Analyze, Implement, Control (DMAIC) phase
• Monitors and reports on departmental regulatory compliance
• Monitors and reports upon departmental productivity (statistics) and works with management team to strategize means to maximize output
• Develops tools/metrics necessary to adequately assess departmental performance
• Incorporates results of compliance audits in the improvement of services and enhancement of patient care consistent with hospital policy
• Develops and maintains a quality management system which allows for consistent evaluation and improvement of services and products in relation to physicians and patient care requirements
• Documents all significant activities and takes corrective action as necessary
• Attends Clinical Care Evaluation Committee (CCEC)
• Designs and implements clinical protocols and quality improvements
• Develops systems for improvement of the department's services provided in relation to physician and patient care requirements
• Ensures Quality Dashboards are achieved
• Involved in patient care issue follow-up
• Incorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy
• Ensures compliance with applicable federal, state, local, AABB, FDA, OHSA, TJC, CAP, CLIA, multi-disciplinary, hospital regulations, policies, and procedures
• Participates in planning and maintenance of the laboratory information system (LIS)
• Strategic planning/goal setting for department, including the implementation of new technologies and services

Core Skills

• Customer Focus: Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations
• Creative Leadership: Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision
• Coaching and Development: Provides daily, just-in-time feedback to improve performance and the self-esteem of staff
• Continuous Learning: Continually examines ways to improve business relationships with customers, suppliers, community, etc.