Manager, People Operations

Role Overview

The People Operations team is seeking a high-performing Manager, People Operations to drive operational excellence, workforce process redesign, and continuous improvement initiatives across the entire teammate lifecycle. Partnering closely with leaders across Talent Acquisition, Total Rewards, HR Shared Services, Information Technology, and People Strategy & Transformation, this leader will identify operational bottlenecks, architect scalable, tech-enabled solutions, and translate workforce analytics into strategic insights that enhance the teammate experience and advance core business priorities. Leading a team of 2–4 analysts and project managers, the Manager balances strategic project management and high-impact execution with coaching, mentoring, and talent development. This role is ideal for an empathetic people leader, strategic problem solver, and data-driven decision-maker passionate about elevating the teammate experience and building resilient, scalable HR processes.

Key Responsibilities

• Process Optimization: Lead cross-functional projects to map, analyze, and redesign end-to-end people operations workflows across the teammate lifecycle.
• Process Standardization and Adherence: Establish standard operating procedures (SOPs), service level standards, process documentation, and routines to ensure operational consistency and compliance across teams.
• Project and Resource Management: Manage competing priorities, resource allocation, and project timelines with high autonomy, proactively anticipating roadblocks and implementing mitigation strategies.
• People Leadership and Talent Development: Directly manage, mentor, and develop a team of 2–4 analysts and project managers through regular one-on-one coaching, clear goal setting, ongoing feedback, and actionable Individual Development Plans (IDPs).
• HR Technology and Digital Transformation: Partner with IT, HRIS/People Technology, and People Strategy & Transformation to define business requirements, pilot emerging HR tools, and implement tech-enabled automation and workflow enhancements.
• Strategic Synthesis & Data Analysis: Analyze workforce and operational metrics to diagnose process bottlenecks and synthesize complex data into executive dashboards, roadmaps, and actionable recommendations.
• Cross-Functional Stakeholder Engagement: Build and nurture collaborative partnerships across People Team lanes, business unit leaders, and Village leadership.
• Executive Communication & Strategic Influence: Present persuasive, data-backed recommendations to senior executives with executive presence, driving alignment and decision-making.

Qualifications

• Education: Bachelor’s Degree required, Master’s Degree or MBA preferred
• People Leadership: 1–2+ years of direct people leadership, including a demonstrated track record of mentoring, coaching, and developing analysts or project managers.
• Experience: 2–5+ years of progressive experience in People Operations, HR Operations, Workforce Analytics, Process Optimization, Project Management, Consulting, or Business Operations.
• Process & Project Expertise: Proven track record managing end-to-end process redesign and leading cross-functional HR/people projects from ideation through implementation.
• Toolsets and Frameworks: Demonstrated proficiency in data analytics and visualization tools (e.g., Visier, Tableau, Advanced Excel), and structured change management methodologies.