Manager, Program Management
ConnectiveRx
Summary
The Manager, Program Management is responsible for managing key aspects of the client relationship to effectively implement current messaging solutions to grow the business for various ConnectiveRx accounts. Acts as a point of contact for clients on day-to-day requests that require a high level of understanding of the internal ConnectiveRx end-to-end processes and solutions. Responsible for key deliverables for new opportunities that include significant input into the Request for Proposals (RFPs) and Contracting / Statements of Work (SOWs). Develops client presentations/communications and participates in client presentations.
Job description
Responsibilities
- Manages highly responsive day-to-day direct client contact by responding to client requests or initiating contacts that result in excellent execution and delivery of the ConnectiveRx solutions. Develops effective client-facing communications that include marketing and sales representations and account status updates.
- Completes Requests for Proposals and Statements of Work with guidance from the Business Development executive. Gathers information for a wide range of internal resources, ensuring completion and review by the appropriate approvers/decisionmakers. Provides input into the annual renewal process.
- Coordinate program setup with various internal teams and clients. Will also monitor and report on program performance.
- Develop and share account activity/status updates, reporting, and invoicing. This requires knowledge of and gathering extensive information from a range of internal ConnectiveRx resources. Develops and runs reports on financials or performance to respond to both client and internal needs across ConnectiveRx at an enterprise level. Analyzes the output, its meaning and can summarize and recommend actionable steps either for the client or ConnectiveRx based on the analysis.
- Contributes to the implementation of the account management strategy and makes recommendations for sales planning/revenue growth and process or service improvements based on the nature and knowledge of the client relationship, the competitive environment and analytic data outcomes.
- Other duties as assigned.
Qualifications
- Bachelor's Degree or equivalent experience.
- 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry.
- Strong knowledge of and ability to complete Request for Proposals (RFP).
- Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc.
- Broad knowledge of target marketing, preferably in the healthcare related fields of affordability products, services and client brand strategy.
- Working knowledge of Med Legal Review (MLR) process.
- Excellent verbal and written communication skills.
- Intermediate to expert level of Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams.
- Excellent organizational and time management skills
- Proactive, results-driven, and self-motivated.
- Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved.
Requirements
- Bachelor's Degree or equivalent experience
- 3-5 years in account management with client relationship management responsibility or related sales experience in life sciences or related healthcare service provider industry
- Strong knowledge of and ability to complete Request for Proposals (RFP)
- Strong knowledge of contracting processes and ability to route Statement of Work (SOW), Purchase Orders (POs), Insertion Orders (IOs), etc.
- Broad knowledge of target marketing, preferably in the healthcare related fields of affordability products, services and client brand strategy
- Working knowledge of Med Legal Review (MLR) process
- Excellent verbal and written communication skills
- Intermediate to expert level of Proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams
- Excellent organizational and time management skills
- Proactive, results-driven, and self-motivated
- Able to effectively prioritize deliverables across time zones and multiple geographies and manage time, ensuring the critical items are resolved
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- 401(k) Plan
- Paid Time Off
- 8 Company Holidays
- 3 Floating Holidays
- Bonus
Company overview
ConnectiveRx is a leading technology-enabled patient support and access solutions provider specializing in specialty and branded medications. Founded in 2015 and headquartered in Whippany, New Jersey, the company serves as a critical commercialization partner for pharmaceutical manufacturers, offering comprehensive hub services that streamline the prescription journey. Their solutions encompass patient support, affordability programs, awareness campaigns, and adherence services designed to facilitate access to specialty medications. With proprietary technology platforms and a human-centered approach, ConnectiveRx manages complex processes including benefit verification, prior authorizations, copay assistance, and therapy fulfillment. The company supports over 90 million patients annually, processes $6.5 billion in patient benefits, and handles 2 billion prescription transactions each year. Their integrated approach combines automation with personalized patient support, helping pharmaceutical brands navigate regulatory complexities while ensuring patients receive timely access to life-changing therapies.