Manager, Program Management

Essential Duties and Responsibilities

• Directly manage a team of program managers, ensuring that project activities, milestones and deliverables are well planned
• Foster good communication and relationships with other departments to fulfill client deliverables on-time; influencing those that are not direct reports
• Drive adoption and usage of the technical transfer processes and tools to ensure successful transfers from client and other Curia sites
• Support AOP forecasting and ensure completion of invoicing after task completions
• Ensure Planisware, used to create Gantt timelines, risk registers and issue logs for client projects, is up-to-date and correct and utilize the system to assess Portfolio metrics, such as on time delivery
• Work with departmental leads to ensure optimal capacity and project planning, implementing systems-based project management processes where appropriate
• Host onsite visitors and participate in meetings with potential and current clients
• Assign new contracts and/or customers to team members, maintaining workload schedules and projections
• Management of customer projects where required, ensuring a consistent approach through utilization of approved templates and process flows
• Coach the PM team in addition to other groups as appropriate to build talent across the department/site
• Identify and correct issues that hinder the function and success of the Program Managers and their projects; proactively seek out and recommend process improvements
• Work with departmental leaders to advance areas which are highlighted for process improvements
• Ensure timely escalation of potential issues and proposed solutions to line manager and Site Head as appropriate
• Direct and establish the departmental objectives of the Program Management team
• Work as a customer advocate, balancing the needs of the customer with those of the business, as well as ensuring regular and open communications with the customer
• Contribute to Net Promoter Score (customer satisfaction) survey process for Drug Product division and drive improvements in this metric
• Read/interpret SOPs to ensure compliance
• Maintain up to date trainings
• Other duties as assigned

Education and Experience

Required: BA/BS Degree in bioscience field or related study with a minimum of five (5) years of relevant related work experience, plus minimum of two (2) years in a team leadership role of professional level individual contributors. OR MA/MS Degree in bioscience field or related study and a minimum of three (3) years of relevant related work experience, plus two (2) years in a team leadership role of professional level individual contributors.

Preferred: Advanced degree in bioscience field or related study; PMP certification; Experience in pharmaceutical/biotechnology industry

Supervisory Responsibilities

This role is responsible for leading and supporting a team, overseeing day-to-day operations, managing departmental goals, and ensuring adherence to organizational policies and procedures. This role also involves fostering a positive work environment, providing guidance and support to your team members, and evaluating performance to drive continuous improvement and achieve both departmental and organizational objectives.

Other Skills and Abilities

• Leads with integrity and respect
• Provides guidance, coaching, and mentorship to team members
• Demonstrates business acumen
• Fosters a collaborative and positive work environment
• Champions change
• Coaches and Develops
• Promotes a safe and healthy work environment by actively identifying and addressing potential hazards, following established safety protocols, participating in safety training programs, and fostering a culture of awareness and responsibility among team members.
• Demonstrates strong attention to detail
• Comprehensive understanding of Windows-based Microsoft Office applications such as Excel and Power Point
• Must possess excellent communication, leadership and influencing skills
• Ability to provide direction and support to internal and external stakeholders

Other Qualifications

• Must pass a background check
• Must pass a drug screen
• May be required to pass Occupational Health Screening