Manager, QMS Investigations

The Manager oversees departmental metrics, gap assessments, and risk management initiatives while fostering collaboration across Quality, Manufacturing, Microbiology, Facilities, and other functional areas. As an established people leader within the department, this position is accountable for employee development, performance management, engagement, and building a high-performing team culture while ensuring compliance with regulatory, client, and company requirements. Additionally, the Manager supports the development of new or emerging department leaders by providing mentorship, guidance, and opportunities for leading projects and people.

Essential Duties and Responsibilities

• Investigates, identifies problems and proposes solutions while managing diligent execution of day-to-day operations.
• Manages, develops and prioritizes investigations and resolution of complex issues and potential problems related to manufacturing.
• Authors and revises complex documents including compliance, change controls and other technical documentation.
• Manages supporting interdisciplinary working teams with strong decision-making recommendations, advice and action plans for investigations, gap analyses and risk assessments.
• Works closely with clients to resolve investigations.
• Manages, develops and prioritizes support for client and regulatory compliance audits.
• Manages creating and tracking of project timelines, tasks, responsibilities and activities to meet client and internal expectations.
• Manages the performance of the QMS Investigations group and ensures close out of investigations to enable product release in a timely manner.
• Builds effective partnerships with department leadership to help drive the business toward achieving company objectives.
• Coaches, mentors, engages and develops the team, including overseeing new employee onboarding and providing career development planning and learning opportunities.
• Sets performance standards and encourages employee engagement and results through delegation, continuous feedback, goal setting, and performance management.
• Maintains transparent communication. Appropriately communicates organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
• Regular and reliable attendance on a full-time basis.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies PCI Pharma Services cultural values and aligns daily actions with department goals and company culture.
• Foster a safe and environmentally sustainable workplace by ensuring compliance with all PCI EHS policies and procedures.

Qualifications

• High School diploma or equivalent required. Bachelor's degree in Life Sciences or a related field preferred, or equivalent combination of education and/or relevant work experience will be considered.
• 9+ years of relevant experience in a CGMP environment, Manufacturing preferred.
• Previous experience leading people, teams, or functional work groups in a supervisory, team lead, project lead, or similar leadership capacity required. Demonstrated success in performance management, employee development, coaching, and driving team results required.
• Must have an expert level of knowledge in global pharmaceutical cGMP's.
• Has expert level understanding of equipment, systems and technologies that enable issues to be translated using accurate documentation.
• Must be able to manage and lead in developing solutions to complex problems that require an in-depth degree of ingenuity, creativity, and innovativeness.
• Detail oriented and expert written and verbal communication skills.
• Ability to work autonomously, within prescribed guidelines, or as a team member.
• Must be able to manage and lead in developing employees and provide an environment that encourages development potential.
• Must be highly proficient at using Microsoft Office applications.