Manager, Quality Control

Job Summary

The Manager, Quality Control is a key contributor to the Quality Assurance and Regulatory Affairs (QARA) team for the Transplant Technology Center. Reporting to the Sr. Director Quality Assurance and Regulatory Affairs, this role will be responsible for leading the Quality Control team and all other aspects of the Quality Control Department.

Key Accountabilities

• Leads the Quality Control (QC) team, providing strategic direction and day-to-day leadership, including setting clear, challenging, and achievable SMART goals for the team, aligning individual and department goals with broader business unit strategy, prioritization of work, resource allocation, workforce planning and talent management, including hiring, onboarding, training, performance management to build a high performing team.
• Partners cross-functionally with Quality Assurance, Regulatory Affairs, Research & Development, Manufacturing Technical Support and Operations to resolve issues, support product development and ensure alignment.
• Ensures QC team and site adherence to SOPs, FDA, Regulatory and Compliance (ISO 13485, 21 CFR 820, and MDSAP Requirements) and good manufacturing practices to ensure inspection readiness and audit compliance, while fostering a culture of accountability and quality excellence.
• Role models and reinforces company values, driving a high performance, collaborative, and inclusive team environment.
• Drives continuous process improvements and operational efficiency within the department, proactively identifying opportunities to enhance quality, scalability, and effectiveness across QC operations.
• Participates in setting and adherence to the department budget. Coordinates the purchase, training and implementation of new equipment, products, and systems.
• Sets and tracks department key performance metrics and presents at QRB and MRB.
• Leads investigation governance within QC, with accountability for OOS, CAPA, and NCR investigations.
• Authors, updates and reviews SOPs, FORs and TMPs.
• Represents QC for Validation Plans, Protocols and PDP projects.
• Oversees departmental planning and execution, including scheduling, planning, and prioritization of daily work and the QC Stability Program.
• Participates with technical support issues and coordinates QC resources for investigations.
• Reviews test results and coordinates QC resources as needed for investigations.
• Performs other duties and responsibilities as assigned.

Networking/Key Relationships

• Daily interaction with QC Team to support daily activities.
• Daily interaction with co-workers from Operations to ensure product release priorities.
• Interaction with Manufacturing Technical Support team in support of product investigations.
• Interaction with Research and Development to support new products and product improvements.
• Interaction with Quality Assurance for quality and regulatory compliance.
• Interaction with Customer Technical Support team in support of customer complaint investigation.

Minimum Knowledge & Experience Required

• Bachelor's Degree in Medical Technology or a Bachelor's of Science Degree in a related field
• Minimum of 7 years of clinical laboratory experience working with In-Vitro Diagnostics; preferred HLA screening Assay and Elisa products
• Minimum of 5 years of people management experience; preferred people leadership in a clinical setting or GMP environment
• Strong analytical, communication, and leadership skills
• Demonstrated leadership skills
• Excellent verbal and written communication skills
• Exhibits a disciplined approach to work ensuring thoroughness, consistency, validation, and accuracy in all tasks and work product

Skills & Capabilities

• Effective communication
• Strong leadership
• Proactive problem-solving
• Strategic thinking
• Organizational skills and time management
• Coaching skills for improvement and problem solving
• Continuous learning and development mindset
• Conflict resolution
• Foster a positive and inclusive work environment

Travel requirements: Up to 5% annually.