Manager Regional Field Services

Job Summary

Responsible for medical device collection programs in hospitals throughout a defined region. Responsible for all implementation phases, collection systems, field employees and overall program maintenance.

Main Responsibilities

• Liaison with hospital staff to coordinate 'Go Live Days' for launching the reprocessing program. Pre-launch activities include site assessments, creating action-item timelines and staff education.
• Create collection routes and schedules in order to utilize Collection Technician time as efficiently as possible. Analyze Distances / Drive-Time / Labor Hours needed, in order to allocate Collection Technician assignments proportionately.
• Quantify time necessary for Collection Technicians to properly execute Device Collection duties in accordance with Medline ReNewal's mission statement. Communicate labor needs to leadership and Human Resources for appropriate talent acquisition.
• Educate hospital staff (through formal In-Services, huddles or as opportunities arise) on the reprocessing program. Ensure field team is prepared to engage and educate hospital staff.
• Trouble-shoot and resolve problems that arise in the collection systems. Create and apply solutions to restore continuity to the process.
• Collaborate with various sales team to increase device collections, identify new opportunities, create strategies for closing.
• Guide sales team in focusing their education time and selling time on devices that will yield maximum revenue for Medline ReNewal.
• Compile and monitor weekly status reports from Collection Technicians. Apply critical thinking to identify breakdowns and areas for improvement in the collection process.
• Conduct periodic business reviews after the launch to retain the hospital staff's commitment toward program success.
• Lead Collection Technicians through the process of becoming compliant with hospital credentialing requirements. Liaison with hospital Security staff to obtain access badges as needed.

Management Responsibilities

• Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution or office environments
• Day-to-day operations of a group of employees.
• May have limited budgetary responsibility and usually contributes to budgetary impact.
• Interpret and execute policies for departments/projects and develops.
• Recommend and implement new policies or modifications to existing policies.
• Provide general guidelines and parameters for staff functioning.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Basic Qualifications

• High School Diploma or equivalent.
• At least 5 years of experience in medical or sales environment.
• At least 1 year experience in a hospital or operating room setting.
• Current valid driver's license, vehicle insurance, clean driving record and ability to travel in own vehicle to designated facility if within driving distance.
• Credentialing/hospital certification to access assigned facilities.
• Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
• Travel up to 80% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelors' degree in Business, Sales, Marketing, or medical field.
• Certified Surgical Technologist (CST) certification as granted by an accredited certifying body.
• At least 3 years of experience with Medical Devices and/or Device Reprocessing.
• Experience directly managing (at minimum 2 employees) including hiring, developing, motivating, and directing people as they work.