Manager - Revenue Cycle - Performance Improvement
UHS
Summary
The Corporate Business Office is seeking a dynamic and talented Revenue Cycle Manager of Continuous Improvement. The Revenue Cycle Manager of Continuous Improvement is responsible for championing financial and patient experience-related success through the strategic planning and implementation of revenue cycle improvement projects in areas like automation, analytics and education. This position will work to identify opportunities for improvement in the revenue cycle and determine which areas to prioritize based on the organization's current needs and future goals. In doing so, the Manager will collaborate with a variety of internal and external stakeholders, including other revenue cycle teams, clinical leaders, IT, and vendors. The Revenue Cycle Manager of Continuous Improvement will manage, champion, and coordinate revenue cycle initiatives to optimize workflows, determine the feasibility and value of implementing new tools and technology, perform market research to maintain market competitiveness, and articulate business cases for implementing changes. The Manager will oversee a team working directly with the Facilities and centralized business offices to maximize revenue capture and cash collections.
Job description
Key Responsibilities
- Provides revenue cycle governance and expertise while working collaboratively with facilities, central business offices, and others to establish standards and processes for efficient patient flow, maximum revenue capture and cash collections, and continuous improvement
- Manages a team of staff providing training, education, governance, and support to facilities and centralized functions performing front, middle, and back-end revenue cycle operations focused on improving KPIs and financial metrics
- Measures and monitors vendors providing outsourced services through regular meetings, KPIs, service reviews, and benchmarking
- Leads multiple projects to increase revenue capture and cash collections through process automation and optimization, advanced analytics, and new technology implementation
- Reviews patient accounting data to reduce accounts receivable through cash collections efforts, strategic workflow prioritization, and denials management
Requirements
- Bachelor's Degree plus 8-10 years of related experience required
- Strong professional written and verbal communication skills
- Proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.)
- Ability to meet deadlines and multitask
- Extensive knowledge of both healthcare revenue systems and operations
- Specific and extensive experience with revenue cycle operations in Patient Access, Charge Capture, and Patient Financial Services
- Knowledge of and experience with improving operations through dedicated frameworks, cross-functional communication and collaboration
- Excellent organizational and time management skills
- Ability to analyze and use large data to drive and measure outcomes
- Ability to create efficient and effective solutions to complex business issues
- Remain knowledgeable of industry regulations and trends
- Specific experience improving revenue capture, cash collections, billing and collections operations is highly desired
- Certification or experience with lean or six sigma process improvement methodologies is preferred
- Travel Requirements: Up to 25%
Benefits
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Paid Time Off
- Growth & Development Opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.