Manager, Sales Capabilities

Key Responsibilities

Training Program Development & Delivery

• Design and facilitate new hire, advanced, and ongoing sales training programs for field representatives and district managers.
• Leverage adult learning principles and innovative instructional methods to create impactful in-person, virtual, and blended learning solutions.
• Develop content for product launches, national plan of action meeting, ongoing disease state education, and competitive differentiation.
• Develop and lead Virtual and instructor led training (VILT/ILT) in multiple digital platforms.

Field Support & Coaching

• Conduct field visits to observe, coach, and provide actionable feedback to sales representatives.
• Partner with sales leadership to identify performance gaps and deliver targeted training interventions.
• Coach and prepare Trainers and/or Regional Sales Managers that assist during training classes.
• Assist with the development of Senior Account Managers and Account Managers.

Cross-Functional Collaboration

• Collaborate with Marketing to translate brand strategy into field-ready training content.
• Work with Medical Affairs and Regulatory to ensure all training materials meet scientific accuracy and compliance requirements.
• Support alignment of sales training with Market Access and patient support services.
• Work with external vendors to identify and implement new technologies within the training environment.

Program Evaluation & Reporting

• Measure training effectiveness using qualitative and quantitative methods (e.g., field performance metrics, assessments, and feedback surveys).
• Track KPIs to inform continuous improvement and demonstrate business impact.
• Create, manage, and assign learning curriculum in the LMS environment

Skills and Qualifications

Basic Qualifications

• Bachelor’s degree in Life Sciences, Business, Education, or related field.
• Minimum 3–5 years in pharmaceutical, biotech, or dermatology sales.
• Minimum 1–3 years of sales training, learning & development, or field trainer experience.
• Strong facilitation, presentation, and communication skills.
• Excellent communication: verbal, written and oral
• Excellent presentation skills
• Must be proficient in MS Office including PowerPoint as well as latest technological advances in training equipment, software, and materials
• Must be able to travel (~20—40%)

Preferred Qualifications

• Master’s degree or advanced certifications (e.g., LTEN, ATD).
• Experience supporting product launches and brand training.
• Familiarity with dermatology therapeutic areas and biologic product categories.
• CRM knowledge (Veeva, Salesforce).
• Comprehension of adult learning principles and methods, as well as social persuasion techniques
• Experience in the design and execution of training and leadership programs