Manager, Sales Training

Responsibilities

• Focuses on training sales professionals operating in Specialty Care markets
• Develops and manages training programs that support the promotion of multiple products across varied disease states, multiple therapeutic areas, and diverse selling environments
• Collaborates with Sales and Sales Management, Patient Access, Medical, Sales Operations Leadership, Marketing, Compliance, Legal and Regulatory, and MARC team members
• Possesses in-depth knowledge of specific therapeutic area and monitors dynamic market information on an ongoing basis
• Oversees, plans, develops, and directs the implementation and coordination of training programs for sales representatives
• Develops training solutions to complex problems using ingenuity and innovation
• Manages the implementation of the sales training program to ensure compatibility with marketing direction, salespeople's needs, and sound educational principles such as the Six Disciplines of Training (6Ds)
• Interacts across organizational lines with internal senior managers and key field managers to address significant issues
• Works closely with departmental heads and other training managers to ensure current programs meet all learning needs
• Creates implementation guides for new marketing pieces and implements delivery to the field sales organization
• Manages and oversees various vendors utilized to deliver workshops to the sales organization
• Manages Endo Academy and like systems to support the management of learning information
• Uploads and monitors all training modules for compliance and certification requirements
• Leads credentialing process and management of credentialing website for all of Branded Pharmaceuticals
• Answers questions, prepares product verification letters, monitors company insurance and coordinates with HR to obtain background information when necessary
• Manages team-building activities and other departmental administrative activities
• Coordinates with Marketing, Sales, Sales Operations and Patient Access to translate dynamic market information into relevant training topics
• Provides input to Marketing and Sales regarding field communications
• Formulates training policies and schedules
• Prepares the Sales Training budget and manages other vendors and budgets
• Utilizes centralized resources effectively to support curriculum implementation
• Directs and develops strategies and processes for achieving Sales Training excellence
• Defines the appropriate training content for the commercial organization and ensures effective implementation
• Directs and develops tools, in conjunction with Marketing, Managed Markets, Sales Operations and Sales, for measuring the quality, consistency, and impact of marketing and sales programs in the field
• Assesses capability and training needs for sales by partnering and collaborating with sales, patient access, and marketing to determine plan of action to develop content for training purposes
• Responsible for development of agendas and content for all sales and plan of action meetings
• In collaboration with marketing and sales management develop content and workshops
• In collaboration with Director, Meetings/Conventions planning, organize schedules and plan event

Qualifications

Education & Experience

• A bachelor's degree in science, engineering, education, marketing, or a related field
• At least 3-5 years' experience as a sales representative in the pharmaceutical/related industry
• A previous District or Peer Trainer or like role is preferred

Knowledge

• Significant exposure to sales, marketing, product management, and/or training functions
• Knowledge of learning, training, testing, educational concepts, program design, implementation, and performance measurement is preferred
• Knowledge of patient access
• Knowledge of the Marketplace, patient and customer types the trainer role will support

Skills & Abilities

• Strong skills in written and oral communication
• Superior project management skills and attention to detail to help balance and prioritize multiple projects
• Strong ability to lead without authority, coach for performance, lead through uncertainty/ambiguity
• Demonstrates a proactive nature as it relates to the development and pull-through of training strategy
• Demonstrates strong vendor management skills
• Demonstrated ability to initiate/run projects with minimal supervision

Physical Requirements: Remote - 10% - 15% travel