Manager, Supply Chain AI Solutions
West Pharmaceutical Services
Summary
The Manager, Supply Chain AI Solutions is an enterprise business-facing leader responsible for identifying, designing, and enabling practical AI-driven solutions across West's global operations and cross-functional value streams. This role translates business challenges into scalable AI-enabled use cases that improve decision quality, productivity, and process standardization while maintaining alignment to West's enterprise planning and operational framework.
Job description
Essential Duties and Responsibilities
- Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives.
- Translate business challenges into clearly defined AI-enabled solution requirements.
- Design and build lightweight AI agents and workflow automations using approved enterprise tools.
- Identify data readiness gaps that limit AI effectiveness and partner cross-functionally to address them.
- Support monthly business cadence and operational decision cycles with AI-enabled insights where applicable.
- Establish repeatable frameworks for responsible AI usage within business functions.
- Serve as the bridge between business stakeholders and technical teams for AI-related initiatives.
- Measure and communicate value realization, productivity impact, and decision-quality improvements.
- Partner with D&T and DBI to transition validated prototypes into scalable, production-ready solutions.
- Drive enterprise adoption of AI-enabled tools through enablement, documentation, and structured change management.
- Ensure AI solutions align with standardized enterprise processes and systems.
- Promote an enterprise mindset versus siloed optimization while reinforcing scalable AI practices.
Education
Bachelor's Degree - preference for Supply Chain, Engineering, Finance, Data Analytics, or relevant experience. MBA Preferred.
Work Experience
- 5+ years of Supply Chain or Operations experience.
- Hands-on experience applying AI tools in business environments.
- Preference for Global Supply Planning and/or Site/Manufacturing experience.
- Preference for experience in Pharmaceutical, Medical Device, or other regulated industry.
Preferred Knowledge, Skills and Abilities
- Demonstrated ability to translate business problems into AI-enabled solution frameworks.
- Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools.
- Experience using generative AI and large language model (LLM) tools, such as ChatGPT (OpenAI), Microsoft Copilot, Claude (Anthropic), or comparable solutions.
- Ability to communicate AI concepts to non-technical stakeholders.
- Ability to influence without authority.
- Data-driven decision framing.
- Experience working in global manufacturing environments.
- Is curious, agile, engages in new experiences and looks for different perspectives.
- Fluent in English and excellent communication (written and verbal).
- Able to comply with the company's safety and quality policies at all times.
Requirements
- Bachelor's Degree in Supply Chain, Engineering, Finance, Data Analytics, or relevant experience
- 5+ years of Supply Chain or Operations experience
- Hands-on experience applying AI tools in business environments
- Demonstrated ability to translate business problems into AI-enabled solution frameworks
- Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools
- Experience using generative AI and large language model (LLM) tools
- Ability to communicate AI concepts to non-technical stakeholders
- Ability to influence without authority
- Data-driven decision framing
- Fluent in English and excellent communication (written and verbal)
Benefits
- Health insurance
- Mental health support
- Emotional health support
- Financial health support
- Growth and development opportunities
- Lifelong learning
Company overview
West Pharmaceutical Services, Inc. is a global leader in the design and manufacture of innovative, high-quality injectable pharmaceutical packaging and delivery systems. Founded in 1923 and headquartered in Exton, Pennsylvania, the company serves as a trusted partner to both established and emerging drug developers, ensuring the safe, effective containment and delivery of life-saving and life-enhancing medicines for patients worldwide. With approximately 10,000 team members across 50 sites globally, West delivers billions of components and devices annually, supporting pharmaceutical companies in their mission to bring critical therapies to market. The company operates as a publicly traded entity on the New York Stock Exchange (NYSE: WST) and is included in the S&P 500 index, generating approximately $2.95 billion in net sales in fiscal year 2023. West specializes in pharmaceutical packaging systems and delivery systems, focusing on injectable drug containment solutions that meet stringent regulatory requirements and quality standards.