Manager, US Commercial Contract Operations
Moderna
Summary
Moderna is looking for a strong candidate to support the Contract Operations Team. This role will play a key part in ensuring accurate and timely implementation of Market Access contracts and payments while leading improvements to processes and collaboration across teams. The Manager, Market Access Contract Operations will work closely with Moderna's US Commercial organization and external partners to manage contract-related activities.
Job description
Responsibilities
- Own and directly execute implementation and maintenance activities within assigned areas, translating executed contract terms into accurate system setup and operational requirements.
- Oversee accurate and timely payments for Chargebacks and Rebates within assigned areas and ensure effective resolution of any disputes in partnership with internal teams and external Wholesaler partners.
- Manage outsourced Contract Operations services, where applicable, by holding service providers accountable for delivering high-quality results and meeting company standards.
- Design and perform quality-assurance, reconciliation, and monitoring processes across internal systems and external partner data; investigate discrepancies, identify root causes, and drive resolution.
- Build strong collaboration with internal teams (Commercial Operations, Finance, Digital, and Sales) and external partners (Wholesalers/Distributors and Contract Owners) to ensure smooth workflows and transparency.
- Lead the creation and reporting of operational metrics and dashboards covering timeliness, backlog and aging, data quality, issue trends, payment activities, and service-provider performance.
- Ensure all SOX controls are met and documented, and provide support for audits and compliance initiatives.
- Maintain scalable operating procedures, controls, workflow governance, logs, training materials, and business-continuity practices for assigned Contract Operations activities.
- Drive continuous improvement by streamlining contracting processes and enhancing operational efficiency to meet stakeholder needs.
- Responsibly leverage AI-enabled tools and automation to improve data validation, analysis, and operational efficiency.
Minimum Qualifications
- Bachelor's degree in business, healthcare, or a related field.
- At least 5 years of experience in contract management, pricing, or Market Access in the pharmaceutical or healthcare industry.
- Knowledge of contract administration or revenue management systems and processes relevant to the assigned area, such as Pricing, Customer Eligibility, Membership management, Chargebacks, or Rebates.
- Experience managing operational processes and driving accountability for results across internal teams and external partners.
Preferred Qualifications
- Model N experience preferred.
- Strong understanding of U.S. pharmaceutical market dynamics, including pricing, reimbursement, and contracting.
- Proficiency in interpreting and operationalizing executed contract terms to meet business needs.
- Familiarity with SOX compliance and contract governance processes.
- Strong Excel, reporting, dashboard, and data-analysis skills; experience with system enhancements, testing, automation, or AI tools is a plus.
- Ability to lead cross-functional teams and hold external partners accountable for outcomes.
- Proven track record in driving process improvements and creating innovative solutions to operational challenges.
- Experience building strong relationships across teams to align priorities and achieve goals.
- Strong problem-solving skills, with the ability to anticipate challenges and develop effective solutions.
- Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
- Confidence in negotiating and influencing outcomes with internal and external stakeholders.
Working Model
Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship.
Requirements
- Bachelor's degree in business, healthcare, or a related field
- At least 5 years of experience in contract management, pricing, or Market Access in the pharmaceutical or healthcare industry
- Knowledge of contract administration or revenue management systems and processes relevant to the assigned area, such as Pricing, Customer Eligibility, Membership management, Chargebacks, or Rebates
- Experience managing operational processes and driving accountability for results across internal teams and external partners
- Model N experience preferred
- Strong understanding of U.S. pharmaceutical market dynamics, including pricing, reimbursement, and contracting
- Proficiency in interpreting and operationalizing executed contract terms to meet business needs
- Familiarity with SOX compliance and contract governance processes
- Strong Excel, reporting, dashboard, and data-analysis skills
- Experience with system enhancements, testing, automation, or AI tools is a plus
- Ability to lead cross-functional teams and hold external partners accountable for outcomes
- Proven track record in driving process improvements and creating innovative solutions to operational challenges
- Experience building strong relationships across teams to align priorities and achieve goals
- Strong problem-solving skills, with the ability to anticipate challenges and develop effective solutions
- Excellent written and verbal communication skills, with the ability to explain complex topics clearly
- Confidence in negotiating and influencing outcomes with internal and external stakeholders
Benefits
- Competitive healthcare
- Voluntary benefit programs
- Fitness support
- Mindfulness support
- Mental health support
- Family planning benefits
- Fertility support
- Adoption support
- Surrogacy support
- Paid time off
- Vacation
- Volunteer days
- Sabbatical
- Global recharge days
- Discretionary year-end shutdown
- Savings and investments
Company overview
Moderna, Inc. is a pioneering American biotechnology and pharmaceutical company headquartered in Cambridge, Massachusetts, that has revolutionized the field of medicine through its groundbreaking messenger RNA (mRNA) technology. Founded in 2010, the company has established itself as a global leader in RNA therapeutics, primarily focusing on mRNA vaccines and treatments. Moderna's innovative platform uses mRNA to provide cellular instructions for producing proteins that trigger immune responses, creating a new category of medicines with significant potential to improve patient outcomes across various therapeutic areas. The company gained worldwide recognition during the COVID-19 pandemic for developing one of the earliest and most effective mRNA vaccines, which demonstrated the transformative potential of its technology platform. Beyond infectious diseases, Moderna is advancing a diverse pipeline of 44 treatment and vaccine candidates across infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases, and autoimmune conditions. With approximately 5,800 employees and a strong commitment to scientific innovation, Moderna continues to expand its manufacturing capabilities and research initiatives to deliver the greatest possible impact through mRNA medicines.